Initial qiwei secondary development handoff

after_sales_dispatch.go

@@ -0,0 +1,76 @@
+package main
+
+import (
+	"encoding/json"
+	"fmt"
+)
+
+// GetAfterSalesDispatchConfig returns the local engineer dispatch settings.
+func (a *App) GetAfterSalesDispatchConfig() interface{} {
+	result, err := a.getHelperJSON("/api/after-sales/dispatch/config")
+	if err != nil {
+		return map[string]interface{}{"success": false, "message": err.Error()}
+	}
+	return result
+}
+
+// SaveAfterSalesDispatchConfig persists engineer dispatch settings.
+func (a *App) SaveAfterSalesDispatchConfig(jsonData string) (bool, string) {
+	var payload map[string]interface{}
+	if err := json.Unmarshal([]byte(jsonData), &payload); err != nil {
+		return false, fmt.Sprintf("解析派单配置失败: %v", err)
+	}
+	result, err := a.postHelperJSON("/api/after-sales/dispatch/config", payload)
+	if err != nil {
+		return false, err.Error()
+	}
+	return helperResultOK(result)
+}
+
+// GetAfterSalesDispatchQueue returns pending after-sales issues with dispatch state.
+func (a *App) GetAfterSalesDispatchQueue() interface{} {
+	result, err := a.getHelperJSON("/api/after-sales/dispatch/queue")
+	if err != nil {
+		return map[string]interface{}{"success": false, "message": err.Error()}
+	}
+	return result
+}
+
+// AssignAfterSalesIssue manually assigns an after-sales issue to an engineer.
+func (a *App) AssignAfterSalesIssue(issueId string, engineerUserId string) (bool, string) {
+	result, err := a.postHelperJSON("/api/after-sales/dispatch/assign", map[string]interface{}{
+		"issueId":        issueId,
+		"engineerUserId": engineerUserId,
+	})
+	if err != nil {
+		if result != nil {
+			return helperResultOK(result)
+		}
+		return false, err.Error()
+	}
+	return helperResultOK(result)
+}
+
+// NotifyAfterSalesEngineer sends one issue notification to its assigned engineer.
+func (a *App) NotifyAfterSalesEngineer(issueId string) interface{} {
+	result, err := a.postHelperJSON("/api/after-sales/dispatch/notify", map[string]interface{}{"issueId": issueId})
+	if err != nil {
+		if result != nil {
+			return result
+		}
+		return map[string]interface{}{"success": false, "message": err.Error()}
+	}
+	return result
+}
+
+// BatchNotifyAfterSalesEngineers sends multiple issue notifications.
+func (a *App) BatchNotifyAfterSalesEngineers(issueIds []string) interface{} {
+	result, err := a.postHelperJSON("/api/after-sales/dispatch/batch-notify", map[string]interface{}{"issueIds": issueIds})
+	if err != nil {
+		if result != nil {
+			return result
+		}
+		return map[string]interface{}{"success": false, "message": err.Error()}
+	}
+	return result
+}