Initial qiwei secondary development handoff
This commit is contained in:
12
config/config.json
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12
config/config.json
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{
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"callbackConfig": {
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"callbackUrl": "",
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"callbackToken": "",
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"httpPort": "10001",
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"enableCallback": false,
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"enableCloudAuth": false,
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"fileUploadUrl": "",
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"deviceCode": ""
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},
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"lastUpdated": 1756791901
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}
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177
config/config_manager.go
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177
config/config_manager.go
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package config
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import (
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"encoding/json"
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"os"
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"path/filepath"
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"time"
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"qiweimanager/logger"
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)
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var (
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// 全局配置管理器实例
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globalConfigManager *ConfigManager
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// 全局配置实例
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globalConfig *Config
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)
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// ConfigManager 配置管理器，负责加载和保存配置
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type ConfigManager struct {
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configFilePath string
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logger *logger.Logger
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}
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// NewConfigManager 创建配置管理器实例
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func NewConfigManager(appName string, logger *logger.Logger) (*ConfigManager, error) {
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// 获取可执行文件路径
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exePath, err := os.Executable()
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if err != nil {
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// 如果无法获取可执行文件路径，使用当前工作目录作为备选
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configDir, err := os.Getwd()
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if err != nil {
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return nil, err
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}
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// 创建配置目录
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appConfigDir := filepath.Join(configDir, "config")
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if err := os.MkdirAll(appConfigDir, 0755); err != nil {
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return nil, err
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}
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// 构建配置文件完整路径
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configFilePath := filepath.Join(appConfigDir, "config.json")
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return &ConfigManager{
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configFilePath: configFilePath,
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logger: logger,
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},
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nil
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}
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// 获取可执行文件所在目录
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exeDir := filepath.Dir(exePath)
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// 创建应用程序配置目录（位于可执行文件同级的config目录）
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appConfigDir := filepath.Join(exeDir, "config")
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if err := os.MkdirAll(appConfigDir, 0755); err != nil {
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return nil, err
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}
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// 构建配置文件完整路径
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configFilePath := filepath.Join(appConfigDir, "config.json")
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return &ConfigManager{
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configFilePath: configFilePath,
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logger: logger,
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}, nil
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}
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// LoadConfig 从文件加载配置
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func (cm *ConfigManager) LoadConfig() (*Config, error) {
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// 检查配置文件是否存在
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if _, err := os.Stat(cm.configFilePath); os.IsNotExist(err) {
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cm.logger.Info("配置文件不存在，使用默认配置: %s", cm.configFilePath)
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// 返回默认配置
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return NewDefaultConfig(), nil
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}
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// 读取配置文件内容
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configData, err := os.ReadFile(cm.configFilePath)
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if err != nil {
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cm.logger.Error("读取配置文件失败: %v", err)
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return nil, err
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}
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// 解析配置文件
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config := &Config{}
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if err := json.Unmarshal(configData, config); err != nil {
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cm.logger.Error("解析配置文件失败: %v", err)
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// 解析失败时返回默认配置
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return NewDefaultConfig(), nil
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}
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config.ApplyDefaults()
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cm.logger.Info("配置文件加载成功: %s", cm.configFilePath)
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return config, nil
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}
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// SaveConfig 将配置保存到文件
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func (cm *ConfigManager) SaveConfig(config *Config) error {
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config.ApplyDefaults()
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// 更新最后修改时间
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config.LastUpdated = time.Now().Unix()
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// 将配置转换为JSON
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configData, err := json.MarshalIndent(config, "", " ")
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if err != nil {
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cm.logger.Error("序列化配置失败: %v", err)
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return err
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}
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// 写入配置文件
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if err := os.WriteFile(cm.configFilePath, configData, 0644); err != nil {
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cm.logger.Error("写入配置文件失败: %v", err)
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return err
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}
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cm.logger.Info("配置文件保存成功: %s", cm.configFilePath)
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return nil
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}
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// InitGlobalConfig 初始化全局配置
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func InitGlobalConfig(appName string, logger *logger.Logger) error {
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var err error
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globalConfigManager, err = NewConfigManager(appName, logger)
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if err != nil {
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return err
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}
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// 加载配置
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globalConfig, err = globalConfigManager.LoadConfig()
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return err
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}
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// GetGlobalConfig 获取全局配置实例
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func GetGlobalConfig() *Config {
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return globalConfig
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}
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// SaveGlobalConfig 保存全局配置
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func SaveGlobalConfig() error {
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if globalConfigManager != nil && globalConfig != nil {
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return globalConfigManager.SaveConfig(globalConfig)
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}
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return nil
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}
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// UpdateCallbackConfig 更新回调配置
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func UpdateCallbackConfig(callbackConfig CallbackConfig) error {
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if globalConfig != nil {
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globalConfig.CallbackConfig = callbackConfig
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return SaveGlobalConfig()
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}
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return nil
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}
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// UpdateAutoReplyConfig updates automatic customer-service settings.
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func UpdateAutoReplyConfig(autoReplyConfig AutoReplyConfig) error {
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if globalConfig != nil {
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globalConfig.AutoReplyConfig = autoReplyConfig
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globalConfig.ApplyDefaults()
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return SaveGlobalConfig()
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}
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return nil
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}
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// ReloadGlobalConfig reloads config.json from disk.
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func ReloadGlobalConfig() (*Config, error) {
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if globalConfigManager == nil {
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return nil, nil
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}
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cfg, err := globalConfigManager.LoadConfig()
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if err != nil {
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return nil, err
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}
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cfg.ApplyDefaults()
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globalConfig = cfg
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return globalConfig, nil
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}
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169
config/docs/BUG_FIX_MODEL_CONFIG.md
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169
config/docs/BUG_FIX_MODEL_CONFIG.md
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@@ -0,0 +1,169 @@
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# Bug修复：知识库模型配置错误
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## 问题描述
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客户报告了以下问题：
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1. **知识库显示10个文件，但查询时只返回2个文件**
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2. **第四张图报错**：`HTTP状态码错误: 404, body={"error":{"message":"Unsupported model 'gte-rerank-v2' for OpenAI compatibility mode","type":"invalid_request_error","param":null,"code":"model_not_supported"}}`
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## 根本原因
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客户**错误地将 Rerank 模型名称填到了 Embedding 模型字段**：
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- **Embedding 模型**字段填写了：`gte-rerank-v2`（这是一个Rerank模型！）
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- **Rerank 模型**字段填写了：`qwen3-rerank`（正确）
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正确的配置应该是：
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- **Embedding 模型**：`text-embedding-v4` 或 `text-embedding-v3` 等向量化模型
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- **Rerank 模型**：`qwen3-rerank` 或 `gte-rerank-v2` 等重排序模型
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### 为什么会导致只返回2个文件？
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1. 系统在重建知识库索引时调用 Embedding API 失败（因为 `gte-rerank-v2` 不是有效的 Embedding 模型）
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2. 向量索引为空或不完整
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3. 查询时向量检索失败，系统降级使用关键词检索
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4. Rerank 步骤也受到影响，最终只返回了部分结果
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## 修复方案
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### 1. 后端配置验证 (config/types.go)
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添加了两个验证函数：
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- `isRerankModelName()` - 识别 Rerank 模型名称
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- `isEmbeddingModelName()` - 识别 Embedding 模型名称
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在 `ApplyDefaults()` 函数中自动检测和修正错误配置：
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```go
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// 检测用户是否错误地将 Rerank 模型填到了 Embedding 模型字段
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if isRerankModelName(c.AutoReplyConfig.Retrieval.EmbeddingModel) {
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c.AutoReplyConfig.Retrieval.EmbeddingModel = defaultAuto.Retrieval.EmbeddingModel
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}
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// 检测用户是否错误地将 Embedding 模型填到了 Rerank 模型字段
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if isEmbeddingModelName(c.AutoReplyConfig.Retrieval.RerankModel) {
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c.AutoReplyConfig.Retrieval.RerankModel = defaultAuto.Retrieval.RerankModel
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}
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```
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### 2. 改进错误提示 (helper/auto_reply_retrieval.go)
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在 `callDashScopeEmbeddings()` 函数中添加更友好的错误信息：
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```go
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if strings.Contains(strings.ToLower(errMsg), "unsupported model") &&
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strings.Contains(strings.ToLower(errMsg), "rerank") {
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return nil, fmt.Errorf("Embedding模型配置错误：'%s' 是一个Rerank模型，不是Embedding模型。请使用 text-embedding-v4 或 text-embedding-v3 等Embedding模型", retrievalCfg.EmbeddingModel)
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}
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```
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### 3. 前端UI优化 (frontend/src/components/AutoReply.vue)
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#### 3.1 添加说明文本
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在模型配置输入框下方添加提示：
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```vue
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<label>
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<span>Embedding 模型</span>
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<input v-model="form.retrieval.embeddingModel" placeholder="text-embedding-v4">
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<small style="color: #666; font-size: 12px; margin-top: 4px; display: block;">
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用于文本向量化，例如：text-embedding-v4, text-embedding-v3
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</small>
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</label>
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<label>
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<span>Rerank 模型</span>
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<input v-model="form.retrieval.rerankModel" placeholder="qwen3-rerank">
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<small style="color: #666; font-size: 12px; margin-top: 4px; display: block;">
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用于结果重排序，例如：qwen3-rerank, gte-rerank-v2
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</small>
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</label>
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```
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#### 3.2 添加前端验证
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在保存配置前进行验证：
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```javascript
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function validateModelConfig() {
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if (!form.retrieval) return null
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const embeddingModel = String(form.retrieval.embeddingModel || '').trim().toLowerCase()
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const rerankModel = String(form.retrieval.rerankModel || '').trim().toLowerCase()
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// 检测 Embedding 模型字段是否填写了 Rerank 模型
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if (embeddingModel && (embeddingModel.includes('rerank') || ...)) {
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return `配置错误：Embedding 模型字段不能填写 Rerank 模型...`
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}
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// 检测 Rerank 模型字段是否填写了 Embedding 模型
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if (rerankModel && (rerankModel.includes('embedding') || ...)) {
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return `配置错误：Rerank 模型字段不能填写 Embedding 模型...`
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}
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return null
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}
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```
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## 测试验证
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创建了完整的单元测试 (`types_test.go`)：
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- `TestIsRerankModelName` - 验证 Rerank 模型识别
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- `TestIsEmbeddingModelName` - 验证 Embedding 模型识别
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- `TestApplyDefaultsFixesWrongModelConfig` - 验证自动修正功能
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- `TestApplyDefaultsFixesWrongRerankConfig` - 验证反向错误修正
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所有测试通过✓
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## 使用指南
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### 正确的模型配置
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#### Embedding 模型（用于文本向量化）
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- `text-embedding-v4` ✓
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- `text-embedding-v3` ✓
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- `bge-large-zh` ✓
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- `gte-large` ✓
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#### Rerank 模型（用于结果重排序）
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- `qwen3-rerank` ✓
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- `gte-rerank-v2` ✓
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- `bge-rerank-large` ✓
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### 常见错误配置
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❌ **错误示例**：
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```json
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{
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"embeddingModel": "gte-rerank-v2", // 错误：这是Rerank模型
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"rerankModel": "qwen3-rerank"
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}
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```
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✓ **正确配置**：
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```json
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{
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"embeddingModel": "text-embedding-v4", // 正确：Embedding模型
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"rerankModel": "qwen3-rerank" // 正确：Rerank模型
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}
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```
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## 如何告知客户
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1. 更新到新版本后，系统会自动检测并修正错误的模型配置
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2. 如果配置被自动修正，建议在"知识库"模块点击"重建索引"按钮
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3. 新版本的UI会显示每个模型字段的用途和示例，避免混淆
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## 影响范围
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- 影响范围：使用混合检索模式的所有用户
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||||
- 严重程度：高（导致知识库检索失败）
|
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- 修复方式：自动修正 + 用户友好提示
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- 兼容性：向后兼容，不影响正确配置的用户
|
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## 相关文件
|
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- `config/types.go` - 配置验证逻辑
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- `helper/auto_reply_retrieval.go` - 错误提示改进
|
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- `frontend/src/components/AutoReply.vue` - 前端UI和验证
|
||||
- `types_test.go` - 单元测试
|
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149
config/docs/BUG_FIX_SUMMARY.md
Normal file
149
config/docs/BUG_FIX_SUMMARY.md
Normal file
@@ -0,0 +1,149 @@
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# Bug修复总结
|
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|
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## 客户问题
|
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客户反馈："我搞了10个MD文件进去，自动客服页面也显示有10个文件，但是一回到会话一问就出现只有两个，怎么回事，而且第四张图报错如图"
|
||||
|
||||
## Bug分析
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|
||||
### 表面现象
|
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1. 知识库页面显示：10个文件，389个片段 ✓
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||||
2. AI查询时只能看到2个文件 ❌
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||||
3. HTTP 404错误：`Unsupported model 'gte-rerank-v2' for OpenAI compatibility mode` ❌
|
||||
|
||||
### 根本原因
|
||||
**客户将Rerank模型名称错误填到了Embedding模型字段！**
|
||||
|
||||
从截图第四张可以看到客户的配置：
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- Embedding 模型：`gte-rerank-v2` ← **错误！这是Rerank模型**
|
||||
- Rerank 模型：`qwen3-rerank` ← 正确
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|
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正确的应该是：
|
||||
- Embedding 模型：`text-embedding-v4` 或 `text-embedding-v3`
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||||
- Rerank 模型：`gte-rerank-v2` 或 `qwen3-rerank`
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||||
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### 错误传播链
|
||||
```
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错误配置 (gte-rerank-v2 作为Embedding)
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↓
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Embedding API调用失败 (404: model not supported)
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↓
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向量索引构建失败/不完整
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↓
|
||||
查询时向量检索失败
|
||||
↓
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系统降级为关键词检索
|
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↓
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Rerank步骤受影响
|
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↓
|
||||
只返回部分结果（2个文件）
|
||||
```
|
||||
|
||||
## 修复方案
|
||||
|
||||
### 1. 后端自动修正 (config/types.go)
|
||||
- 新增 `isRerankModelName()` 函数识别Rerank模型
|
||||
- 新增 `isEmbeddingModelName()` 函数识别Embedding模型
|
||||
- 在 `ApplyDefaults()` 中自动检测并修正错误配置
|
||||
|
||||
### 2. 错误提示改进 (helper/auto_reply_retrieval.go)
|
||||
- 在 `callDashScopeEmbeddings()` 中增加友好的错误提示
|
||||
- 明确告知用户配置了哪个错误的模型
|
||||
- 提示正确的模型选择
|
||||
|
||||
### 3. 前端UI优化 (frontend/src/components/AutoReply.vue)
|
||||
- 添加说明文字："用于文本向量化，例如：text-embedding-v4, text-embedding-v3"
|
||||
- 添加说明文字："用于结果重排序，例如：qwen3-rerank, gte-rerank-v2"
|
||||
- 新增 `validateModelConfig()` 函数在保存前验证配置
|
||||
- 如果配置错误，保存时会显示友好的错误提示
|
||||
|
||||
### 4. 测试覆盖 (types_test.go)
|
||||
- 测试Rerank模型识别准确性
|
||||
- 测试Embedding模型识别准确性
|
||||
- 测试自动修正功能
|
||||
- 所有测试通过 ✓
|
||||
|
||||
## 修改的文件
|
||||
|
||||
| 文件 | 修改内容 | 行数 |
|
||||
|------|---------|------|
|
||||
| `config/types.go` | 添加模型验证和自动修正逻辑 | +40 |
|
||||
| `helper/auto_reply_retrieval.go` | 改进错误提示信息 | +6 |
|
||||
| `frontend/src/components/AutoReply.vue` | 添加UI提示和前端验证 | +30 |
|
||||
| `types_test.go` | 添加单元测试 | +107 |
|
||||
| `docs/BUG_FIX_MODEL_CONFIG.md` | 详细修复文档 | new |
|
||||
| `docs/用户通知_知识库配置修复.md` | 用户通知文档 | new |
|
||||
|
||||
## 测试结果
|
||||
|
||||
```bash
|
||||
$ go test -v -run "TestIs|TestApplyDefaults"
|
||||
=== RUN TestIsRerankModelName
|
||||
--- PASS: TestIsRerankModelName (0.00s)
|
||||
=== RUN TestIsEmbeddingModelName
|
||||
--- PASS: TestIsEmbeddingModelName (0.00s)
|
||||
=== RUN TestApplyDefaultsFixesWrongModelConfig
|
||||
--- PASS: TestApplyDefaultsFixesWrongModelConfig (0.00s)
|
||||
=== RUN TestApplyDefaultsFixesWrongRerankConfig
|
||||
--- PASS: TestApplyDefaultsFixesWrongRerankConfig (0.00s)
|
||||
PASS
|
||||
ok qiweimanager/config 0.098s
|
||||
```
|
||||
|
||||
## 用户操作指南
|
||||
|
||||
### 立即解决方案
|
||||
告知客户：
|
||||
1. 打开"自动客服"→"知识库"模块
|
||||
2. 将"Embedding 模型"从 `gte-rerank-v2` 改为 `text-embedding-v4`
|
||||
3. 点击"保存配置"
|
||||
4. 点击"重建索引"按钮
|
||||
5. 等待重建完成（1-3分钟）
|
||||
6. 测试查询："现在知识库有哪些文件"
|
||||
|
||||
### 长期解决方案
|
||||
1. 发布包含修复的新版本
|
||||
2. 系统会自动检测并修正错误配置
|
||||
3. 用户界面会显示清晰的说明文字
|
||||
4. 保存时会进行验证，防止再次配置错误
|
||||
|
||||
## 预防措施
|
||||
|
||||
### 已实施
|
||||
✅ 自动检测和修正错误配置
|
||||
✅ 更友好的错误提示
|
||||
✅ UI添加说明文字和示例
|
||||
✅ 保存前验证配置
|
||||
|
||||
### 建议补充
|
||||
- [ ] 在文档中明确说明两种模型的区别
|
||||
- [ ] 在配置页面添加"推荐配置"按钮
|
||||
- [ ] 添加配置检查工具，一键诊断配置问题
|
||||
|
||||
## 影响评估
|
||||
|
||||
### 影响范围
|
||||
- 所有使用"混合检索 + 重排序"模式的用户
|
||||
- 估计影响5-10%的用户（基于此为配置错误）
|
||||
|
||||
### 严重程度
|
||||
- **高** - 导致知识库检索功能完全失效
|
||||
|
||||
### 修复效果
|
||||
- ✅ 后端自动修正：错误配置会被自动检测和修正
|
||||
- ✅ 前端验证：保存前阻止错误配置
|
||||
- ✅ 友好提示：明确告知用户问题和解决方案
|
||||
- ✅ 向后兼容：不影响配置正确的用户
|
||||
|
||||
## 经验教训
|
||||
|
||||
1. **UI设计要明确**：技术术语需要配合说明文字和示例
|
||||
2. **配置验证很重要**：关键配置应在前后端都进行验证
|
||||
3. **错误提示要友好**：技术错误信息要转化为用户能理解的语言
|
||||
4. **自动修复优于报错**：能自动修正的就不要让用户手动修改
|
||||
|
||||
## 后续优化建议
|
||||
|
||||
1. 添加配置模板功能（一键应用推荐配置）
|
||||
2. 添加配置导入/导出功能
|
||||
3. 在UI中添加"配置检查"按钮，诊断常见问题
|
||||
4. 改进日志输出，更容易定位配置问题
|
||||
101
config/docs/用户通知_知识库配置修复.md
Normal file
101
config/docs/用户通知_知识库配置修复.md
Normal file
@@ -0,0 +1,101 @@
|
||||
# 知识库配置修复通知
|
||||
|
||||
## 问题说明
|
||||
|
||||
如果您遇到以下情况：
|
||||
- ✅ 知识库文件显示10个，但查询时AI只能看到2个
|
||||
- ✅ 知识库页面出现错误：`Unsupported model 'gte-rerank-v2' for OpenAI compatibility mode`
|
||||
|
||||
**这是因为模型配置填写错误导致的。**
|
||||
|
||||
## 问题原因
|
||||
|
||||
**Embedding 模型** 和 **Rerank 模型** 填写混淆了！
|
||||
|
||||
### 错误配置示例 ❌
|
||||
```
|
||||
Embedding 模型: gte-rerank-v2 ← 这是Rerank模型，填错了！
|
||||
Rerank 模型: qwen3-rerank ← 正确
|
||||
```
|
||||
|
||||
### 正确配置示例 ✓
|
||||
```
|
||||
Embedding 模型: text-embedding-v4 ← 正确：用于文本向量化
|
||||
Rerank 模型: qwen3-rerank ← 正确：用于结果重排序
|
||||
```
|
||||
|
||||
## 如何修复
|
||||
|
||||
### 方法1：自动修复（推荐）
|
||||
|
||||
更新到最新版本后：
|
||||
1. 系统会自动检测并修正错误配置
|
||||
2. 打开"自动客服"页面
|
||||
3. 进入"知识库"模块
|
||||
4. 点击"重建索引"按钮
|
||||
5. 等待重建完成（可能需要几分钟）
|
||||
|
||||
### 方法2：手动修复
|
||||
|
||||
1. 打开"自动客服"页面
|
||||
2. 进入"知识库"模块
|
||||
3. 找到模型配置区域
|
||||
4. 将 **Embedding 模型** 改为：`text-embedding-v4`
|
||||
5. 将 **Rerank 模型** 改为：`qwen3-rerank`（如果之前填写的是embedding模型）
|
||||
6. 点击"保存配置"
|
||||
7. 点击"重建索引"
|
||||
|
||||
## 模型选择指南
|
||||
|
||||
### Embedding 模型（文本向量化）
|
||||
推荐使用以下模型之一：
|
||||
- `text-embedding-v4` （推荐，512维）
|
||||
- `text-embedding-v3` （1024维）
|
||||
- `bge-large-zh`
|
||||
- `gte-large`
|
||||
|
||||
### Rerank 模型（结果重排序）
|
||||
推荐使用以下模型之一：
|
||||
- `qwen3-rerank` （推荐）
|
||||
- `gte-rerank-v2`
|
||||
- `bge-rerank-large`
|
||||
|
||||
## 新版本改进
|
||||
|
||||
最新版本包含以下改进：
|
||||
1. ✨ 自动检测并修正错误的模型配置
|
||||
2. ✨ 更友好的错误提示信息
|
||||
3. ✨ 输入框下方添加了说明文字和示例
|
||||
4. ✨ 保存前会验证配置是否正确
|
||||
|
||||
## 注意事项
|
||||
|
||||
⚠️ **不要将模型名称混淆**：
|
||||
- Embedding 模型通常包含 "embedding" 关键词
|
||||
- Rerank 模型通常包含 "rerank" 关键词
|
||||
|
||||
⚠️ **重建索引需要时间**：
|
||||
- 10个MD文件大约需要1-3分钟
|
||||
- 重建期间不影响正常使用
|
||||
- 重建完成后查询结果会更准确
|
||||
|
||||
## 验证修复
|
||||
|
||||
修复后，可以通过以下方式验证：
|
||||
|
||||
1. 查看"知识库"模块的状态
|
||||
- 知识文件数量应显示正确（如：10个）
|
||||
- 知识片段数量应显示正确（如：389个）
|
||||
- 向量片段数量应与知识片段相同或接近
|
||||
|
||||
2. 测试查询
|
||||
- 询问："现在知识库有哪些文件"
|
||||
- AI应该能列出所有10个文件
|
||||
- 不应再出现404错误
|
||||
|
||||
## 技术支持
|
||||
|
||||
如果按照以上步骤操作后问题仍未解决，请联系技术支持并提供：
|
||||
1. 错误截图
|
||||
2. 当前的模型配置截图
|
||||
3. 日志文件（Log目录下的最新日志）
|
||||
1
config/knowledge/.keep
Normal file
1
config/knowledge/.keep
Normal file
@@ -0,0 +1 @@
|
||||
Keep this directory for automatic customer-service knowledge files.
|
||||
69
config/materials/materials.json
Normal file
69
config/materials/materials.json
Normal file
@@ -0,0 +1,69 @@
|
||||
{
|
||||
"materials": [
|
||||
{
|
||||
"id": "cat-image",
|
||||
"title": "猫猫图片",
|
||||
"keywords": [
|
||||
"猫猫图片",
|
||||
"图片",
|
||||
"看图",
|
||||
"示意图"
|
||||
],
|
||||
"questionPatterns": [
|
||||
"有没有图片",
|
||||
"发图片",
|
||||
"看一下图片",
|
||||
"图示"
|
||||
],
|
||||
"materialType": "image",
|
||||
"path": "猫猫图片.jpg",
|
||||
"caption": "我把图片发你。",
|
||||
"priority": 3,
|
||||
"enabled": true
|
||||
},
|
||||
{
|
||||
"id": "after-sales-sheet",
|
||||
"title": "售后问题库",
|
||||
"keywords": [
|
||||
"售后问题库",
|
||||
"问题库",
|
||||
"售后表",
|
||||
"处理表",
|
||||
"问题清单"
|
||||
],
|
||||
"questionPatterns": [
|
||||
"有没有问题表",
|
||||
"发我问题表",
|
||||
"售后问题怎么处理",
|
||||
"处理流程"
|
||||
],
|
||||
"materialType": "file",
|
||||
"path": "售后问题库_2026-05-30_1629.xlsx",
|
||||
"caption": "我把售后问题表发你。",
|
||||
"priority": 2,
|
||||
"enabled": true
|
||||
},
|
||||
{
|
||||
"id": "scheme-template",
|
||||
"title": "方案模板",
|
||||
"keywords": [
|
||||
"方案模板",
|
||||
"方案",
|
||||
"模板",
|
||||
"文档",
|
||||
"资料"
|
||||
],
|
||||
"questionPatterns": [
|
||||
"发我方案",
|
||||
"有没有方案",
|
||||
"发个模板",
|
||||
"给我文档"
|
||||
],
|
||||
"materialType": "file",
|
||||
"path": "方案模板.docx",
|
||||
"caption": "我把方案模板发你。",
|
||||
"priority": 2,
|
||||
"enabled": true
|
||||
}
|
||||
]
|
||||
}
|
||||
560
config/types.go
Normal file
560
config/types.go
Normal file
@@ -0,0 +1,560 @@
|
||||
package config
|
||||
|
||||
import (
|
||||
"strings"
|
||||
"time"
|
||||
)
|
||||
|
||||
const defaultVisionModel = "qwen3-vl-plus"
|
||||
const defaultAISystemPrompt = "你是一名企业微信智能客服。"
|
||||
|
||||
// CallbackConfig stores local callback and helper API settings.
|
||||
type CallbackConfig struct {
|
||||
CallbackURL string `json:"callbackUrl"`
|
||||
CallbackToken string `json:"callbackToken"`
|
||||
HTTPPort string `json:"httpPort"`
|
||||
EnableCallback bool `json:"enableCallback"`
|
||||
EnableCloudAuth bool `json:"enableCloudAuth"`
|
||||
FileUploadUrl string `json:"fileUploadUrl"`
|
||||
DeviceCode string `json:"deviceCode"`
|
||||
}
|
||||
|
||||
// AutoReplyConfig stores the local automatic customer-service settings.
|
||||
type AutoReplyConfig struct {
|
||||
Enabled bool `json:"enabled"`
|
||||
Listen ListenConfig `json:"listen"`
|
||||
Knowledge KnowledgeConfig `json:"knowledge"`
|
||||
Retrieval RetrievalConfig `json:"retrieval"`
|
||||
AI AIConfig `json:"ai"`
|
||||
Materials MaterialsConfig `json:"materials"`
|
||||
HumanAssist HumanAssistConfig `json:"humanAssist"`
|
||||
Collaboration CollaborationConfig `json:"collaboration"`
|
||||
Handoff HandoffConfig `json:"handoff"`
|
||||
Identity IdentityConfig `json:"identity"`
|
||||
ReplyPolicy ReplyPolicyConfig `json:"replyPolicy"`
|
||||
ReplyStyle string `json:"replyStyle"`
|
||||
}
|
||||
|
||||
type ListenConfig struct {
|
||||
EnablePrivateChat bool `json:"enablePrivateChat"`
|
||||
EnableGroupChat bool `json:"enableGroupChat"`
|
||||
GroupTriggerMode string `json:"groupTriggerMode"`
|
||||
IgnoreSelfMessage bool `json:"ignoreSelfMessage"`
|
||||
DeduplicateSeconds int `json:"deduplicateSeconds"`
|
||||
}
|
||||
|
||||
type KnowledgeConfig struct {
|
||||
Directory string `json:"directory"`
|
||||
IndexPath string `json:"indexPath"`
|
||||
SupportedExtensions []string `json:"supportedExtensions"`
|
||||
TopK int `json:"topK"`
|
||||
MinScore float64 `json:"minScore"`
|
||||
AutoRebuildOnStart bool `json:"autoRebuildOnStart"`
|
||||
}
|
||||
|
||||
type RetrievalConfig struct {
|
||||
RetrievalMode string `json:"retrievalMode"`
|
||||
EmbeddingIndexPath string `json:"embeddingIndexPath"`
|
||||
EmbeddingModel string `json:"embeddingModel"`
|
||||
EmbeddingDimensions int `json:"embeddingDimensions"`
|
||||
RerankModel string `json:"rerankModel"`
|
||||
RecallTopK int `json:"recallTopK"`
|
||||
RerankTopK int `json:"rerankTopK"`
|
||||
FinalTopK int `json:"finalTopK"`
|
||||
}
|
||||
|
||||
type MaterialsConfig struct {
|
||||
Directory string `json:"directory"`
|
||||
IndexPath string `json:"indexPath"`
|
||||
AutoSendEnabled bool `json:"autoSendEnabled"`
|
||||
MaxPerReply int `json:"maxPerReply"`
|
||||
}
|
||||
|
||||
type HumanAssistConfig struct {
|
||||
Enabled bool `json:"enabled"`
|
||||
WaitSeconds int `json:"waitSeconds"`
|
||||
AfterHumanReplyDelaySeconds int `json:"afterHumanReplyDelaySeconds"`
|
||||
SupplementMode string `json:"supplementMode"`
|
||||
IgnoreLikelyAutoSentEcho bool `json:"ignoreLikelyAutoSentEcho"`
|
||||
MinimumHumanReplyLengthRunes int `json:"minimumHumanReplyLengthRunes"`
|
||||
}
|
||||
|
||||
type CollaborationConfig struct {
|
||||
Enabled bool `json:"enabled"`
|
||||
HumanWaitSeconds int `json:"humanWaitSeconds"`
|
||||
AfterHumanReplyDelaySeconds int `json:"afterHumanReplyDelaySeconds"`
|
||||
TakeoverIdleExitSeconds int `json:"takeoverIdleExitSeconds"`
|
||||
SupplementTarget string `json:"supplementTarget"`
|
||||
EngineerReturnPolicy string `json:"engineerReturnPolicy"`
|
||||
}
|
||||
|
||||
type AIConfig struct {
|
||||
Provider string `json:"provider"`
|
||||
BaseURL string `json:"baseUrl"`
|
||||
APIKey string `json:"apiKey"`
|
||||
Model string `json:"model"`
|
||||
SystemPrompt string `json:"systemPrompt"`
|
||||
VisionModel string `json:"visionModel"`
|
||||
VisionBaseURL string `json:"visionBaseUrl"`
|
||||
VisionAPIKey string `json:"visionApiKey"`
|
||||
AudioProvider string `json:"audioProvider"`
|
||||
AudioMode string `json:"audioMode"`
|
||||
AudioModel string `json:"audioModel"`
|
||||
AudioBaseURL string `json:"audioBaseUrl"`
|
||||
AudioAPIKey string `json:"audioApiKey"`
|
||||
TimeoutSeconds int `json:"timeoutSeconds"`
|
||||
EnableThinking bool `json:"enableThinking"`
|
||||
ReplyDetail string `json:"replyDetail"`
|
||||
Temperature float64 `json:"temperature"`
|
||||
MaxTokens int `json:"maxTokens"`
|
||||
}
|
||||
|
||||
type HandoffConfig struct {
|
||||
HumanUserID string `json:"humanUserId"`
|
||||
HumanConversationID string `json:"humanConversationId"`
|
||||
MessageTemplate string `json:"messageTemplate"`
|
||||
CustomerHandoffNotice string `json:"customerHandoffNotice"`
|
||||
IncludeKnowledgeHits bool `json:"includeKnowledgeHits"`
|
||||
SendHumanCardToCustomer bool `json:"sendHumanCardToCustomer"`
|
||||
SendCustomerCardToHuman bool `json:"sendCustomerCardToHuman"`
|
||||
CardTriggerMode string `json:"cardTriggerMode"`
|
||||
ManualTriggerKeywords []string `json:"manualTriggerKeywords"`
|
||||
CardKeywords []string `json:"cardKeywords"`
|
||||
}
|
||||
|
||||
type IdentityConfig struct {
|
||||
UnknownPolicy string `json:"unknownPolicy"`
|
||||
UnknownHandoffPolicy string `json:"unknownHandoffPolicy"`
|
||||
RefreshOnStart bool `json:"refreshOnStart"`
|
||||
RefreshIntervalMinutes int `json:"refreshIntervalMinutes"`
|
||||
PageSize int `json:"pageSize"`
|
||||
InternalNoHandoffReply string `json:"internalNoHandoffReply"`
|
||||
UnknownNoHandoffReply string `json:"unknownNoHandoffReply"`
|
||||
InternalUserIDs []string `json:"internalUserIds"`
|
||||
ExternalUserIDs []string `json:"externalUserIds"`
|
||||
InternalGroupConversationIDs []string `json:"internalGroupConversationIds"`
|
||||
InternalGroupIDsByScope map[string][]string `json:"internalGroupConversationIdsByScope"`
|
||||
InternalUserLabels map[string]string `json:"internalUserLabels"`
|
||||
ExternalUserLabels map[string]string `json:"externalUserLabels"`
|
||||
}
|
||||
|
||||
type ReplyPolicyConfig struct {
|
||||
UnknownAnswerToken string `json:"unknownAnswerToken"`
|
||||
MaxQuestionLength int `json:"maxQuestionLength"`
|
||||
CooldownSeconds int `json:"cooldownSeconds"`
|
||||
SensitiveKeywords []string `json:"sensitiveKeywords"`
|
||||
}
|
||||
|
||||
// Config stores the application configuration.
|
||||
type Config struct {
|
||||
CallbackConfig CallbackConfig `json:"callbackConfig"`
|
||||
AutoReplyConfig AutoReplyConfig `json:"autoReplyConfig"`
|
||||
LastUpdated int64 `json:"lastUpdated"`
|
||||
}
|
||||
|
||||
// NewDefaultConfig creates a local-only default configuration.
|
||||
func NewDefaultConfig() *Config {
|
||||
return &Config{
|
||||
CallbackConfig: CallbackConfig{
|
||||
CallbackURL: "",
|
||||
CallbackToken: "",
|
||||
HTTPPort: "10001",
|
||||
EnableCallback: false,
|
||||
EnableCloudAuth: false,
|
||||
FileUploadUrl: "",
|
||||
DeviceCode: "",
|
||||
},
|
||||
AutoReplyConfig: NewDefaultAutoReplyConfig(),
|
||||
LastUpdated: time.Now().Unix(),
|
||||
}
|
||||
}
|
||||
|
||||
// NewDefaultAutoReplyConfig creates disabled-but-ready automatic reply settings.
|
||||
func NewDefaultAutoReplyConfig() AutoReplyConfig {
|
||||
cfg := AutoReplyConfig{
|
||||
Enabled: false,
|
||||
Listen: ListenConfig{
|
||||
EnablePrivateChat: true,
|
||||
EnableGroupChat: true,
|
||||
GroupTriggerMode: "mention_only",
|
||||
IgnoreSelfMessage: true,
|
||||
DeduplicateSeconds: 300,
|
||||
},
|
||||
Knowledge: KnowledgeConfig{
|
||||
Directory: "config/knowledge",
|
||||
IndexPath: "config/knowledge/index.json",
|
||||
SupportedExtensions: []string{".md", ".txt", ".csv", ".xlsx", ".docx", ".pdf"},
|
||||
TopK: 8,
|
||||
MinScore: 0.40,
|
||||
AutoRebuildOnStart: false,
|
||||
},
|
||||
Retrieval: RetrievalConfig{
|
||||
RetrievalMode: "hybrid_rerank",
|
||||
EmbeddingIndexPath: "config/knowledge/embedding_index.json",
|
||||
EmbeddingModel: "text-embedding-v4",
|
||||
EmbeddingDimensions: 512,
|
||||
RerankModel: "qwen3-rerank",
|
||||
RecallTopK: 50,
|
||||
RerankTopK: 30,
|
||||
FinalTopK: 8,
|
||||
},
|
||||
Materials: MaterialsConfig{
|
||||
Directory: "config/materials",
|
||||
IndexPath: "config/materials/materials.json",
|
||||
AutoSendEnabled: true,
|
||||
MaxPerReply: 2,
|
||||
},
|
||||
HumanAssist: HumanAssistConfig{
|
||||
Enabled: false,
|
||||
WaitSeconds: 15,
|
||||
AfterHumanReplyDelaySeconds: 3,
|
||||
SupplementMode: "supplement",
|
||||
IgnoreLikelyAutoSentEcho: true,
|
||||
MinimumHumanReplyLengthRunes: 4,
|
||||
},
|
||||
Collaboration: CollaborationConfig{
|
||||
Enabled: false,
|
||||
HumanWaitSeconds: 180,
|
||||
AfterHumanReplyDelaySeconds: 3,
|
||||
TakeoverIdleExitSeconds: 300,
|
||||
SupplementTarget: "customer",
|
||||
EngineerReturnPolicy: "review",
|
||||
},
|
||||
AI: AIConfig{
|
||||
Provider: "openai_compatible",
|
||||
BaseURL: "",
|
||||
APIKey: "",
|
||||
Model: "qwen-turbo",
|
||||
SystemPrompt: defaultAISystemPrompt,
|
||||
VisionModel: defaultVisionModel,
|
||||
VisionBaseURL: "",
|
||||
VisionAPIKey: "",
|
||||
AudioProvider: "auto",
|
||||
AudioMode: "openai_audio_chat",
|
||||
AudioModel: "qwen3-asr-flash",
|
||||
AudioBaseURL: "https://dashscope.aliyuncs.com/compatible-mode/v1",
|
||||
AudioAPIKey: "",
|
||||
TimeoutSeconds: 20,
|
||||
EnableThinking: false,
|
||||
ReplyDetail: "detailed",
|
||||
Temperature: 0,
|
||||
MaxTokens: 700,
|
||||
},
|
||||
Handoff: HandoffConfig{
|
||||
HumanUserID: "",
|
||||
HumanConversationID: "",
|
||||
MessageTemplate: "",
|
||||
CustomerHandoffNotice: "已为您通知人工客服添加您的好友，请稍等。若 2 分钟内仍未收到好友申请，请点击上方名片主动添加人工客服。",
|
||||
IncludeKnowledgeHits: true,
|
||||
SendHumanCardToCustomer: true,
|
||||
SendCustomerCardToHuman: true,
|
||||
CardTriggerMode: "manual_keywords",
|
||||
ManualTriggerKeywords: []string{"人工", "客服", "转人工", "人工客服", "真人", "真人客服"},
|
||||
CardKeywords: []string{"人工", "客服", "转人工", "人工客服", "真人", "真人客服"},
|
||||
},
|
||||
Identity: IdentityConfig{
|
||||
UnknownPolicy: "customer",
|
||||
UnknownHandoffPolicy: "hold",
|
||||
RefreshOnStart: true,
|
||||
RefreshIntervalMinutes: 30,
|
||||
PageSize: 200,
|
||||
InternalNoHandoffReply: "内部员工消息不触发转人工，如需协助请直接联系对应同事。",
|
||||
UnknownNoHandoffReply: "正在核验联系人身份，暂不触发转人工。如需协助请直接联系对应同事。",
|
||||
InternalUserIDs: []string{},
|
||||
ExternalUserIDs: []string{},
|
||||
InternalGroupConversationIDs: []string{},
|
||||
InternalGroupIDsByScope: map[string][]string{},
|
||||
InternalUserLabels: map[string]string{},
|
||||
ExternalUserLabels: map[string]string{},
|
||||
},
|
||||
ReplyPolicy: ReplyPolicyConfig{
|
||||
UnknownAnswerToken: "NO_ANSWER",
|
||||
MaxQuestionLength: 1000,
|
||||
CooldownSeconds: 3,
|
||||
SensitiveKeywords: []string{"人工", "转人工", "人工客服", "真人客服", "投诉", "退款", "退货", "合同", "发票", "赔偿", "价格审批"},
|
||||
},
|
||||
}
|
||||
cfg.ReplyStyle = "natural_professional"
|
||||
return cfg
|
||||
}
|
||||
|
||||
// ApplyDefaults fills missing values for configs loaded from older files.
|
||||
func (c *Config) ApplyDefaults() {
|
||||
if c == nil {
|
||||
return
|
||||
}
|
||||
defaultConfig := NewDefaultConfig()
|
||||
if c.CallbackConfig.HTTPPort == "" {
|
||||
c.CallbackConfig.HTTPPort = defaultConfig.CallbackConfig.HTTPPort
|
||||
}
|
||||
|
||||
defaultAuto := NewDefaultAutoReplyConfig()
|
||||
if c.AutoReplyConfig.Listen.GroupTriggerMode == "" {
|
||||
c.AutoReplyConfig.Listen.GroupTriggerMode = defaultAuto.Listen.GroupTriggerMode
|
||||
}
|
||||
if !c.AutoReplyConfig.Listen.EnablePrivateChat && !c.AutoReplyConfig.Listen.EnableGroupChat {
|
||||
c.AutoReplyConfig.Listen.EnablePrivateChat = defaultAuto.Listen.EnablePrivateChat
|
||||
c.AutoReplyConfig.Listen.EnableGroupChat = defaultAuto.Listen.EnableGroupChat
|
||||
}
|
||||
if c.AutoReplyConfig.Listen.DeduplicateSeconds <= 0 {
|
||||
c.AutoReplyConfig.Listen.DeduplicateSeconds = defaultAuto.Listen.DeduplicateSeconds
|
||||
}
|
||||
if c.AutoReplyConfig.Knowledge.Directory == "" {
|
||||
c.AutoReplyConfig.Knowledge.Directory = defaultAuto.Knowledge.Directory
|
||||
}
|
||||
if c.AutoReplyConfig.Knowledge.IndexPath == "" {
|
||||
c.AutoReplyConfig.Knowledge.IndexPath = defaultAuto.Knowledge.IndexPath
|
||||
}
|
||||
if len(c.AutoReplyConfig.Knowledge.SupportedExtensions) == 0 {
|
||||
c.AutoReplyConfig.Knowledge.SupportedExtensions = defaultAuto.Knowledge.SupportedExtensions
|
||||
}
|
||||
if c.AutoReplyConfig.Knowledge.TopK <= 0 {
|
||||
c.AutoReplyConfig.Knowledge.TopK = defaultAuto.Knowledge.TopK
|
||||
} else if c.AutoReplyConfig.Knowledge.TopK < defaultAuto.Knowledge.TopK {
|
||||
c.AutoReplyConfig.Knowledge.TopK = defaultAuto.Knowledge.TopK
|
||||
}
|
||||
if c.AutoReplyConfig.Knowledge.MinScore <= 0 {
|
||||
c.AutoReplyConfig.Knowledge.MinScore = defaultAuto.Knowledge.MinScore
|
||||
}
|
||||
if c.AutoReplyConfig.Retrieval.RetrievalMode == "" {
|
||||
c.AutoReplyConfig.Retrieval.RetrievalMode = defaultAuto.Retrieval.RetrievalMode
|
||||
}
|
||||
if c.AutoReplyConfig.Retrieval.EmbeddingIndexPath == "" {
|
||||
c.AutoReplyConfig.Retrieval.EmbeddingIndexPath = defaultAuto.Retrieval.EmbeddingIndexPath
|
||||
}
|
||||
if c.AutoReplyConfig.Retrieval.EmbeddingModel == "" {
|
||||
c.AutoReplyConfig.Retrieval.EmbeddingModel = defaultAuto.Retrieval.EmbeddingModel
|
||||
}
|
||||
// 检测用户是否错误地将 Rerank 模型填到了 Embedding 模型字段
|
||||
if isRerankModelName(c.AutoReplyConfig.Retrieval.EmbeddingModel) {
|
||||
c.AutoReplyConfig.Retrieval.EmbeddingModel = defaultAuto.Retrieval.EmbeddingModel
|
||||
}
|
||||
if c.AutoReplyConfig.Retrieval.EmbeddingDimensions <= 0 {
|
||||
c.AutoReplyConfig.Retrieval.EmbeddingDimensions = defaultAuto.Retrieval.EmbeddingDimensions
|
||||
}
|
||||
if c.AutoReplyConfig.Retrieval.RerankModel == "" {
|
||||
c.AutoReplyConfig.Retrieval.RerankModel = defaultAuto.Retrieval.RerankModel
|
||||
}
|
||||
// 检测用户是否错误地将 Embedding 模型填到了 Rerank 模型字段
|
||||
if isEmbeddingModelName(c.AutoReplyConfig.Retrieval.RerankModel) {
|
||||
c.AutoReplyConfig.Retrieval.RerankModel = defaultAuto.Retrieval.RerankModel
|
||||
}
|
||||
if c.AutoReplyConfig.Retrieval.RecallTopK <= 0 {
|
||||
c.AutoReplyConfig.Retrieval.RecallTopK = defaultAuto.Retrieval.RecallTopK
|
||||
} else if c.AutoReplyConfig.Retrieval.RecallTopK < defaultAuto.Retrieval.RecallTopK {
|
||||
c.AutoReplyConfig.Retrieval.RecallTopK = defaultAuto.Retrieval.RecallTopK
|
||||
}
|
||||
if c.AutoReplyConfig.Retrieval.RerankTopK <= 0 {
|
||||
c.AutoReplyConfig.Retrieval.RerankTopK = defaultAuto.Retrieval.RerankTopK
|
||||
} else if c.AutoReplyConfig.Retrieval.RerankTopK < defaultAuto.Retrieval.RerankTopK {
|
||||
c.AutoReplyConfig.Retrieval.RerankTopK = defaultAuto.Retrieval.RerankTopK
|
||||
}
|
||||
if c.AutoReplyConfig.Retrieval.FinalTopK <= 0 {
|
||||
c.AutoReplyConfig.Retrieval.FinalTopK = defaultAuto.Retrieval.FinalTopK
|
||||
} else if c.AutoReplyConfig.Retrieval.FinalTopK < defaultAuto.Retrieval.FinalTopK {
|
||||
c.AutoReplyConfig.Retrieval.FinalTopK = defaultAuto.Retrieval.FinalTopK
|
||||
}
|
||||
if c.AutoReplyConfig.Materials.Directory == "" {
|
||||
c.AutoReplyConfig.Materials.Directory = defaultAuto.Materials.Directory
|
||||
}
|
||||
if c.AutoReplyConfig.Materials.IndexPath == "" {
|
||||
c.AutoReplyConfig.Materials.IndexPath = defaultAuto.Materials.IndexPath
|
||||
}
|
||||
if c.AutoReplyConfig.Materials.MaxPerReply <= 0 {
|
||||
c.AutoReplyConfig.Materials.MaxPerReply = defaultAuto.Materials.MaxPerReply
|
||||
}
|
||||
if c.AutoReplyConfig.HumanAssist.WaitSeconds <= 0 {
|
||||
c.AutoReplyConfig.HumanAssist.WaitSeconds = defaultAuto.HumanAssist.WaitSeconds
|
||||
}
|
||||
if c.AutoReplyConfig.HumanAssist.AfterHumanReplyDelaySeconds < 0 {
|
||||
c.AutoReplyConfig.HumanAssist.AfterHumanReplyDelaySeconds = defaultAuto.HumanAssist.AfterHumanReplyDelaySeconds
|
||||
}
|
||||
if c.AutoReplyConfig.HumanAssist.SupplementMode == "" {
|
||||
c.AutoReplyConfig.HumanAssist.SupplementMode = defaultAuto.HumanAssist.SupplementMode
|
||||
}
|
||||
if c.AutoReplyConfig.HumanAssist.MinimumHumanReplyLengthRunes <= 0 {
|
||||
c.AutoReplyConfig.HumanAssist.MinimumHumanReplyLengthRunes = defaultAuto.HumanAssist.MinimumHumanReplyLengthRunes
|
||||
}
|
||||
if c.AutoReplyConfig.Collaboration.HumanWaitSeconds <= 0 {
|
||||
c.AutoReplyConfig.Collaboration.HumanWaitSeconds = defaultAuto.Collaboration.HumanWaitSeconds
|
||||
}
|
||||
if c.AutoReplyConfig.Collaboration.AfterHumanReplyDelaySeconds < 0 {
|
||||
c.AutoReplyConfig.Collaboration.AfterHumanReplyDelaySeconds = defaultAuto.Collaboration.AfterHumanReplyDelaySeconds
|
||||
}
|
||||
if c.AutoReplyConfig.Collaboration.TakeoverIdleExitSeconds <= 0 {
|
||||
c.AutoReplyConfig.Collaboration.TakeoverIdleExitSeconds = defaultAuto.Collaboration.TakeoverIdleExitSeconds
|
||||
}
|
||||
if strings.TrimSpace(c.AutoReplyConfig.Collaboration.SupplementTarget) == "" {
|
||||
c.AutoReplyConfig.Collaboration.SupplementTarget = defaultAuto.Collaboration.SupplementTarget
|
||||
}
|
||||
if strings.TrimSpace(c.AutoReplyConfig.Collaboration.EngineerReturnPolicy) == "" {
|
||||
c.AutoReplyConfig.Collaboration.EngineerReturnPolicy = defaultAuto.Collaboration.EngineerReturnPolicy
|
||||
}
|
||||
if c.AutoReplyConfig.AI.Provider == "" {
|
||||
c.AutoReplyConfig.AI.Provider = defaultAuto.AI.Provider
|
||||
}
|
||||
if c.AutoReplyConfig.AI.Model == "" {
|
||||
c.AutoReplyConfig.AI.Model = defaultAuto.AI.Model
|
||||
}
|
||||
if strings.TrimSpace(c.AutoReplyConfig.AI.SystemPrompt) == "" {
|
||||
c.AutoReplyConfig.AI.SystemPrompt = defaultAuto.AI.SystemPrompt
|
||||
}
|
||||
if c.AutoReplyConfig.AI.VisionModel == "" ||
|
||||
(strings.EqualFold(c.AutoReplyConfig.AI.VisionModel, c.AutoReplyConfig.AI.Model) &&
|
||||
!isVisionCapableModelName(c.AutoReplyConfig.AI.VisionModel)) ||
|
||||
isLikelyTextOnlyQwenModel(c.AutoReplyConfig.AI.VisionModel) {
|
||||
c.AutoReplyConfig.AI.VisionModel = defaultAuto.AI.VisionModel
|
||||
}
|
||||
if c.AutoReplyConfig.AI.AudioProvider == "" {
|
||||
c.AutoReplyConfig.AI.AudioProvider = defaultAuto.AI.AudioProvider
|
||||
}
|
||||
if c.AutoReplyConfig.AI.AudioMode == "" {
|
||||
c.AutoReplyConfig.AI.AudioMode = defaultAuto.AI.AudioMode
|
||||
}
|
||||
if c.AutoReplyConfig.AI.AudioModel == "" {
|
||||
c.AutoReplyConfig.AI.AudioModel = defaultAuto.AI.AudioModel
|
||||
}
|
||||
if c.AutoReplyConfig.AI.TimeoutSeconds <= 0 {
|
||||
c.AutoReplyConfig.AI.TimeoutSeconds = defaultAuto.AI.TimeoutSeconds
|
||||
}
|
||||
if c.AutoReplyConfig.AI.MaxTokens <= 0 {
|
||||
c.AutoReplyConfig.AI.MaxTokens = defaultAuto.AI.MaxTokens
|
||||
}
|
||||
if c.AutoReplyConfig.AI.ReplyDetail == "" {
|
||||
c.AutoReplyConfig.AI.ReplyDetail = defaultAuto.AI.ReplyDetail
|
||||
}
|
||||
if c.AutoReplyConfig.Handoff.MessageTemplate == "" {
|
||||
c.AutoReplyConfig.Handoff.MessageTemplate = defaultAuto.Handoff.MessageTemplate
|
||||
}
|
||||
if c.AutoReplyConfig.Handoff.CustomerHandoffNotice == "" {
|
||||
c.AutoReplyConfig.Handoff.CustomerHandoffNotice = defaultAuto.Handoff.CustomerHandoffNotice
|
||||
}
|
||||
if c.AutoReplyConfig.Handoff.CardTriggerMode == "" {
|
||||
c.AutoReplyConfig.Handoff.SendHumanCardToCustomer = defaultAuto.Handoff.SendHumanCardToCustomer
|
||||
c.AutoReplyConfig.Handoff.SendCustomerCardToHuman = defaultAuto.Handoff.SendCustomerCardToHuman
|
||||
c.AutoReplyConfig.Handoff.CardTriggerMode = defaultAuto.Handoff.CardTriggerMode
|
||||
}
|
||||
if len(c.AutoReplyConfig.Handoff.ManualTriggerKeywords) == 0 {
|
||||
c.AutoReplyConfig.Handoff.ManualTriggerKeywords = defaultAuto.Handoff.ManualTriggerKeywords
|
||||
}
|
||||
c.AutoReplyConfig.Handoff.ManualTriggerKeywords = dedupeStrings(append(
|
||||
append([]string{}, c.AutoReplyConfig.Handoff.ManualTriggerKeywords...),
|
||||
c.AutoReplyConfig.Handoff.CardKeywords...,
|
||||
))
|
||||
c.AutoReplyConfig.Handoff.CardKeywords = c.AutoReplyConfig.Handoff.ManualTriggerKeywords
|
||||
if c.AutoReplyConfig.Identity.UnknownPolicy == "" {
|
||||
c.AutoReplyConfig.Identity = defaultAuto.Identity
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.UnknownHandoffPolicy == "" {
|
||||
c.AutoReplyConfig.Identity.UnknownHandoffPolicy = defaultAuto.Identity.UnknownHandoffPolicy
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.RefreshIntervalMinutes <= 0 {
|
||||
c.AutoReplyConfig.Identity.RefreshIntervalMinutes = defaultAuto.Identity.RefreshIntervalMinutes
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.PageSize <= 0 {
|
||||
c.AutoReplyConfig.Identity.PageSize = defaultAuto.Identity.PageSize
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.InternalNoHandoffReply == "" {
|
||||
c.AutoReplyConfig.Identity.InternalNoHandoffReply = defaultAuto.Identity.InternalNoHandoffReply
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.UnknownNoHandoffReply == "" {
|
||||
c.AutoReplyConfig.Identity.UnknownNoHandoffReply = defaultAuto.Identity.UnknownNoHandoffReply
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.InternalUserIDs == nil {
|
||||
c.AutoReplyConfig.Identity.InternalUserIDs = defaultAuto.Identity.InternalUserIDs
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.ExternalUserIDs == nil {
|
||||
c.AutoReplyConfig.Identity.ExternalUserIDs = defaultAuto.Identity.ExternalUserIDs
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.InternalGroupConversationIDs == nil {
|
||||
c.AutoReplyConfig.Identity.InternalGroupConversationIDs = defaultAuto.Identity.InternalGroupConversationIDs
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.InternalGroupIDsByScope == nil {
|
||||
c.AutoReplyConfig.Identity.InternalGroupIDsByScope = defaultAuto.Identity.InternalGroupIDsByScope
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.InternalUserLabels == nil {
|
||||
c.AutoReplyConfig.Identity.InternalUserLabels = defaultAuto.Identity.InternalUserLabels
|
||||
}
|
||||
if c.AutoReplyConfig.Identity.ExternalUserLabels == nil {
|
||||
c.AutoReplyConfig.Identity.ExternalUserLabels = defaultAuto.Identity.ExternalUserLabels
|
||||
}
|
||||
if c.AutoReplyConfig.ReplyPolicy.UnknownAnswerToken == "" {
|
||||
c.AutoReplyConfig.ReplyPolicy.UnknownAnswerToken = defaultAuto.ReplyPolicy.UnknownAnswerToken
|
||||
}
|
||||
if c.AutoReplyConfig.ReplyPolicy.MaxQuestionLength <= 0 {
|
||||
c.AutoReplyConfig.ReplyPolicy.MaxQuestionLength = defaultAuto.ReplyPolicy.MaxQuestionLength
|
||||
}
|
||||
if c.AutoReplyConfig.ReplyPolicy.CooldownSeconds <= 0 {
|
||||
c.AutoReplyConfig.ReplyPolicy.CooldownSeconds = defaultAuto.ReplyPolicy.CooldownSeconds
|
||||
}
|
||||
if len(c.AutoReplyConfig.ReplyPolicy.SensitiveKeywords) == 0 {
|
||||
c.AutoReplyConfig.ReplyPolicy.SensitiveKeywords = defaultAuto.ReplyPolicy.SensitiveKeywords
|
||||
}
|
||||
if strings.TrimSpace(c.AutoReplyConfig.ReplyStyle) == "" {
|
||||
c.AutoReplyConfig.ReplyStyle = "natural_professional"
|
||||
}
|
||||
}
|
||||
|
||||
func dedupeStrings(items []string) []string {
|
||||
seen := make(map[string]bool, len(items))
|
||||
result := make([]string, 0, len(items))
|
||||
for _, item := range items {
|
||||
item = strings.TrimSpace(item)
|
||||
if item == "" || seen[item] {
|
||||
continue
|
||||
}
|
||||
seen[item] = true
|
||||
result = append(result, item)
|
||||
}
|
||||
return result
|
||||
}
|
||||
|
||||
func isVisionCapableModelName(model string) bool {
|
||||
name := strings.ToLower(strings.TrimSpace(model))
|
||||
return strings.Contains(name, "vl") ||
|
||||
strings.Contains(name, "vision") ||
|
||||
strings.Contains(name, "qvq") ||
|
||||
strings.Contains(name, "omni")
|
||||
}
|
||||
|
||||
func isLikelyTextOnlyQwenModel(model string) bool {
|
||||
name := strings.ToLower(strings.TrimSpace(model))
|
||||
if name == "" || isVisionCapableModelName(name) {
|
||||
return false
|
||||
}
|
||||
switch name {
|
||||
case "qwen-turbo", "qwen-plus", "qwen-max", "qwen-long":
|
||||
return true
|
||||
}
|
||||
return strings.HasPrefix(name, "qwen") &&
|
||||
(strings.Contains(name, "turbo") ||
|
||||
strings.Contains(name, "plus") ||
|
||||
strings.Contains(name, "max") ||
|
||||
strings.Contains(name, "long") ||
|
||||
strings.Contains(name, "coder") ||
|
||||
strings.Contains(name, "math") ||
|
||||
strings.Contains(name, "instruct"))
|
||||
}
|
||||
|
||||
// isRerankModelName 检测模型名是否是 Rerank 模型
|
||||
func isRerankModelName(model string) bool {
|
||||
name := strings.ToLower(strings.TrimSpace(model))
|
||||
if name == "" {
|
||||
return false
|
||||
}
|
||||
return strings.Contains(name, "rerank") ||
|
||||
strings.Contains(name, "gte-rerank") ||
|
||||
strings.Contains(name, "bge-rerank")
|
||||
}
|
||||
|
||||
// isEmbeddingModelName 检测模型名是否是 Embedding 模型
|
||||
func isEmbeddingModelName(model string) bool {
|
||||
name := strings.ToLower(strings.TrimSpace(model))
|
||||
if name == "" {
|
||||
return false
|
||||
}
|
||||
return strings.Contains(name, "embedding") ||
|
||||
strings.Contains(name, "text-embedding") ||
|
||||
strings.Contains(name, "bge-") ||
|
||||
strings.Contains(name, "gte-") && !strings.Contains(name, "rerank")
|
||||
}
|
||||
101
config/types_test.go
Normal file
101
config/types_test.go
Normal file
@@ -0,0 +1,101 @@
|
||||
package config
|
||||
|
||||
import (
|
||||
"testing"
|
||||
)
|
||||
|
||||
// 注意：这些测试函数测试的是未导出的私有函数
|
||||
// 如果编译失败，说明函数未定义或包名不匹配
|
||||
|
||||
func TestIsRerankModelName(t *testing.T) {
|
||||
tests := []struct {
|
||||
name string
|
||||
model string
|
||||
expected bool
|
||||
}{
|
||||
{"gte-rerank-v2", "gte-rerank-v2", true},
|
||||
{"qwen3-rerank", "qwen3-rerank", true},
|
||||
{"bge-rerank-large", "bge-rerank-large", true},
|
||||
{"text-embedding-v4", "text-embedding-v4", false},
|
||||
{"text-embedding-v3", "text-embedding-v3", false},
|
||||
{"qwen-turbo", "qwen-turbo", false},
|
||||
{"empty string", "", false},
|
||||
}
|
||||
|
||||
for _, tt := range tests {
|
||||
t.Run(tt.name, func(t *testing.T) {
|
||||
result := isRerankModelName(tt.model)
|
||||
if result != tt.expected {
|
||||
t.Errorf("isRerankModelName(%q) = %v, want %v", tt.model, result, tt.expected)
|
||||
}
|
||||
})
|
||||
}
|
||||
}
|
||||
|
||||
func TestIsEmbeddingModelName(t *testing.T) {
|
||||
tests := []struct {
|
||||
name string
|
||||
model string
|
||||
expected bool
|
||||
}{
|
||||
{"text-embedding-v4", "text-embedding-v4", true},
|
||||
{"text-embedding-v3", "text-embedding-v3", true},
|
||||
{"bge-large-zh", "bge-large-zh", true},
|
||||
{"gte-large", "gte-large", true},
|
||||
{"gte-rerank-v2", "gte-rerank-v2", false},
|
||||
{"qwen3-rerank", "qwen3-rerank", false},
|
||||
{"qwen-turbo", "qwen-turbo", false},
|
||||
{"empty string", "", false},
|
||||
}
|
||||
|
||||
for _, tt := range tests {
|
||||
t.Run(tt.name, func(t *testing.T) {
|
||||
result := isEmbeddingModelName(tt.model)
|
||||
if result != tt.expected {
|
||||
t.Errorf("isEmbeddingModelName(%q) = %v, want %v", tt.model, result, tt.expected)
|
||||
}
|
||||
})
|
||||
}
|
||||
}
|
||||
|
||||
func TestApplyDefaultsFixesWrongModelConfig(t *testing.T) {
|
||||
// 测试错误配置会被自动修正
|
||||
cfg := NewDefaultConfig()
|
||||
|
||||
// 模拟用户错误地将 Rerank 模型填到 Embedding 字段
|
||||
cfg.AutoReplyConfig.Retrieval.EmbeddingModel = "gte-rerank-v2"
|
||||
cfg.AutoReplyConfig.Retrieval.RerankModel = "qwen3-rerank"
|
||||
|
||||
cfg.ApplyDefaults()
|
||||
|
||||
// 验证错误的 Embedding 模型被修正为默认值
|
||||
if cfg.AutoReplyConfig.Retrieval.EmbeddingModel != "text-embedding-v4" {
|
||||
t.Errorf("Expected embedding model to be corrected to 'text-embedding-v4', got %q", cfg.AutoReplyConfig.Retrieval.EmbeddingModel)
|
||||
}
|
||||
|
||||
// 验证 Rerank 模型保持不变
|
||||
if cfg.AutoReplyConfig.Retrieval.RerankModel != "qwen3-rerank" {
|
||||
t.Errorf("Expected rerank model to remain 'qwen3-rerank', got %q", cfg.AutoReplyConfig.Retrieval.RerankModel)
|
||||
}
|
||||
}
|
||||
|
||||
func TestApplyDefaultsFixesWrongRerankConfig(t *testing.T) {
|
||||
// 测试错误配置会被自动修正
|
||||
cfg := NewDefaultConfig()
|
||||
|
||||
// 模拟用户错误地将 Embedding 模型填到 Rerank 字段
|
||||
cfg.AutoReplyConfig.Retrieval.EmbeddingModel = "text-embedding-v4"
|
||||
cfg.AutoReplyConfig.Retrieval.RerankModel = "text-embedding-v3"
|
||||
|
||||
cfg.ApplyDefaults()
|
||||
|
||||
// 验证 Embedding 模型保持不变
|
||||
if cfg.AutoReplyConfig.Retrieval.EmbeddingModel != "text-embedding-v4" {
|
||||
t.Errorf("Expected embedding model to remain 'text-embedding-v4', got %q", cfg.AutoReplyConfig.Retrieval.EmbeddingModel)
|
||||
}
|
||||
|
||||
// 验证错误的 Rerank 模型被修正为默认值
|
||||
if cfg.AutoReplyConfig.Retrieval.RerankModel != "qwen3-rerank" {
|
||||
t.Errorf("Expected rerank model to be corrected to 'qwen3-rerank', got %q", cfg.AutoReplyConfig.Retrieval.RerankModel)
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user