package main

import (
	"encoding/json"
	"fmt"
)

// GetAfterSalesDispatchConfig returns the local engineer dispatch settings.
func (a *App) GetAfterSalesDispatchConfig() interface{} {
	result, err := a.getHelperJSON("/api/after-sales/dispatch/config")
	if err != nil {
		return map[string]interface{}{"success": false, "message": err.Error()}
	}
	return result
}

// SaveAfterSalesDispatchConfig persists engineer dispatch settings.
func (a *App) SaveAfterSalesDispatchConfig(jsonData string) (bool, string) {
	var payload map[string]interface{}
	if err := json.Unmarshal([]byte(jsonData), &payload); err != nil {
		return false, fmt.Sprintf("解析派单配置失败: %v", err)
	}
	result, err := a.postHelperJSON("/api/after-sales/dispatch/config", payload)
	if err != nil {
		return false, err.Error()
	}
	return helperResultOK(result)
}

// GetAfterSalesDispatchQueue returns pending after-sales issues with dispatch state.
func (a *App) GetAfterSalesDispatchQueue() interface{} {
	result, err := a.getHelperJSON("/api/after-sales/dispatch/queue")
	if err != nil {
		return map[string]interface{}{"success": false, "message": err.Error()}
	}
	return result
}

// AssignAfterSalesIssue manually assigns an after-sales issue to an engineer.
func (a *App) AssignAfterSalesIssue(issueId string, engineerUserId string) (bool, string) {
	result, err := a.postHelperJSON("/api/after-sales/dispatch/assign", map[string]interface{}{
		"issueId":        issueId,
		"engineerUserId": engineerUserId,
	})
	if err != nil {
		if result != nil {
			return helperResultOK(result)
		}
		return false, err.Error()
	}
	return helperResultOK(result)
}

// NotifyAfterSalesEngineer sends one issue notification to its assigned engineer.
func (a *App) NotifyAfterSalesEngineer(issueId string) interface{} {
	result, err := a.postHelperJSON("/api/after-sales/dispatch/notify", map[string]interface{}{"issueId": issueId})
	if err != nil {
		if result != nil {
			return result
		}
		return map[string]interface{}{"success": false, "message": err.Error()}
	}
	return result
}

// BatchNotifyAfterSalesEngineers sends multiple issue notifications.
func (a *App) BatchNotifyAfterSalesEngineers(issueIds []string) interface{} {
	result, err := a.postHelperJSON("/api/after-sales/dispatch/batch-notify", map[string]interface{}{"issueIds": issueIds})
	if err != nil {
		if result != nil {
			return result
		}
		return map[string]interface{}{"success": false, "message": err.Error()}
	}
	return result
}