yuanzhipeng
849090a627
- 将默认回复详细程度从"detailed"调整为"medium"，前后端保持一致 - 新增话题切换检测逻辑，当用户主动要求换话题时提供引导回复 - 优化上下文处理机制，仅在指代型追问时注入历史对话，避免模型复读旧内容 - 改进知识库检索逻辑，区分自包含问题和指代型问题的上下文需求 - 完善知识库完整性指令，确保回复详细程度与知识展开程度一致 - 重构知识库重建逻辑，支持递归扫描子目录中的文件，修复索引为空的问题 - 增强素材匹配算法，引入强信号检测机制，避免仅凭模糊匹配误发素材 - 新增素材开场白AI生成功能，支持图片、视频、文档等类型智能描述 - 改进知识库重建通知，显示具体的文件数、分片数及失败统计信息
598 lines
25 KiB
Go
598 lines
25 KiB
Go
package config
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import (
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"strings"
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"time"
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)
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const defaultVisionModel = "qwen3-vl-plus"
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const defaultAISystemPrompt = "你是一名企业微信智能客服。"
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// CallbackConfig stores local callback and helper API settings.
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type CallbackConfig struct {
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CallbackURL string `json:"callbackUrl"`
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CallbackToken string `json:"callbackToken"`
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HTTPPort string `json:"httpPort"`
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EnableCallback bool `json:"enableCallback"`
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EnableCloudAuth bool `json:"enableCloudAuth"`
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FileUploadUrl string `json:"fileUploadUrl"`
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DeviceCode string `json:"deviceCode"`
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}
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// AutoReplyConfig stores the local automatic customer-service settings.
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type AutoReplyConfig struct {
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Enabled bool `json:"enabled"`
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Listen ListenConfig `json:"listen"`
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Knowledge KnowledgeConfig `json:"knowledge"`
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Retrieval RetrievalConfig `json:"retrieval"`
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AI AIConfig `json:"ai"`
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Materials MaterialsConfig `json:"materials"`
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HumanAssist HumanAssistConfig `json:"humanAssist"`
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Collaboration CollaborationConfig `json:"collaboration"`
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Handoff HandoffConfig `json:"handoff"`
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Identity IdentityConfig `json:"identity"`
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ReplyPolicy ReplyPolicyConfig `json:"replyPolicy"`
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ReplyStyle string `json:"replyStyle"`
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}
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type ListenConfig struct {
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EnablePrivateChat bool `json:"enablePrivateChat"`
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EnableGroupChat bool `json:"enableGroupChat"`
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GroupTriggerMode string `json:"groupTriggerMode"`
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IgnoreSelfMessage bool `json:"ignoreSelfMessage"`
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DeduplicateSeconds int `json:"deduplicateSeconds"`
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}
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type KnowledgeConfig struct {
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Directory string `json:"directory"`
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IndexPath string `json:"indexPath"`
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SupportedExtensions []string `json:"supportedExtensions"`
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TopK int `json:"topK"`
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MinScore float64 `json:"minScore"`
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AutoRebuildOnStart bool `json:"autoRebuildOnStart"`
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}
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type RetrievalConfig struct {
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RetrievalMode string `json:"retrievalMode"`
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EmbeddingIndexPath string `json:"embeddingIndexPath"`
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EmbeddingModel string `json:"embeddingModel"`
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EmbeddingBaseURL string `json:"embeddingBaseUrl"`
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EmbeddingAPIKey string `json:"embeddingApiKey"`
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EmbeddingDimensions int `json:"embeddingDimensions"`
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RerankModel string `json:"rerankModel"`
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RerankBaseURL string `json:"rerankBaseUrl"`
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RerankAPIKey string `json:"rerankApiKey"`
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RecallTopK int `json:"recallTopK"`
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RerankTopK int `json:"rerankTopK"`
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FinalTopK int `json:"finalTopK"`
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}
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type MaterialsConfig struct {
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Directory string `json:"directory"`
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IndexPath string `json:"indexPath"`
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AutoSendEnabled bool `json:"autoSendEnabled"`
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MaxPerReply int `json:"maxPerReply"`
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}
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type HumanAssistConfig struct {
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Enabled bool `json:"enabled"`
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WaitSeconds int `json:"waitSeconds"`
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AfterHumanReplyDelaySeconds int `json:"afterHumanReplyDelaySeconds"`
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SupplementMode string `json:"supplementMode"`
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IgnoreLikelyAutoSentEcho bool `json:"ignoreLikelyAutoSentEcho"`
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MinimumHumanReplyLengthRunes int `json:"minimumHumanReplyLengthRunes"`
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}
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type CollaborationConfig struct {
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Enabled bool `json:"enabled"`
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HumanWaitSeconds int `json:"humanWaitSeconds"`
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AfterHumanReplyDelaySeconds int `json:"afterHumanReplyDelaySeconds"`
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TakeoverIdleExitSeconds int `json:"takeoverIdleExitSeconds"`
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SupplementTarget string `json:"supplementTarget"`
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EngineerReturnPolicy string `json:"engineerReturnPolicy"`
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}
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type AIConfig struct {
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Provider string `json:"provider"`
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BaseURL string `json:"baseUrl"`
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APIKey string `json:"apiKey"`
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Model string `json:"model"`
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SystemPrompt string `json:"systemPrompt"`
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VisionModel string `json:"visionModel"`
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VisionBaseURL string `json:"visionBaseUrl"`
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VisionAPIKey string `json:"visionApiKey"`
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AudioProvider string `json:"audioProvider"`
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AudioMode string `json:"audioMode"`
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AudioModel string `json:"audioModel"`
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AudioBaseURL string `json:"audioBaseUrl"`
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AudioAPIKey string `json:"audioApiKey"`
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TimeoutSeconds int `json:"timeoutSeconds"`
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EnableThinking bool `json:"enableThinking"`
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ReplyDetail string `json:"replyDetail"`
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Temperature float64 `json:"temperature"`
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MaxTokens int `json:"maxTokens"`
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}
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type HandoffConfig struct {
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HumanUserID string `json:"humanUserId"`
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HumanConversationID string `json:"humanConversationId"`
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MessageTemplate string `json:"messageTemplate"`
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CustomerHandoffNotice string `json:"customerHandoffNotice"`
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IncludeKnowledgeHits bool `json:"includeKnowledgeHits"`
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SendHumanCardToCustomer bool `json:"sendHumanCardToCustomer"`
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SendCustomerCardToHuman bool `json:"sendCustomerCardToHuman"`
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CardTriggerMode string `json:"cardTriggerMode"`
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ManualTriggerKeywords []string `json:"manualTriggerKeywords"`
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CardKeywords []string `json:"cardKeywords"`
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}
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type IdentityConfig struct {
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UnknownPolicy string `json:"unknownPolicy"`
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UnknownHandoffPolicy string `json:"unknownHandoffPolicy"`
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RefreshOnStart bool `json:"refreshOnStart"`
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RefreshIntervalMinutes int `json:"refreshIntervalMinutes"`
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PageSize int `json:"pageSize"`
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InternalNoHandoffReply string `json:"internalNoHandoffReply"`
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UnknownNoHandoffReply string `json:"unknownNoHandoffReply"`
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InternalUserIDs []string `json:"internalUserIds"`
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ExternalUserIDs []string `json:"externalUserIds"`
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InternalGroupConversationIDs []string `json:"internalGroupConversationIds"`
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InternalGroupIDsByScope map[string][]string `json:"internalGroupConversationIdsByScope"`
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InternalUserLabels map[string]string `json:"internalUserLabels"`
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ExternalUserLabels map[string]string `json:"externalUserLabels"`
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}
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type ReplyPolicyConfig struct {
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UnknownAnswerToken string `json:"unknownAnswerToken"`
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MaxQuestionLength int `json:"maxQuestionLength"`
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CooldownSeconds int `json:"cooldownSeconds"`
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SensitiveKeywords []string `json:"sensitiveKeywords"`
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}
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// PlatformConfig stores Wanchuan platform credentials.
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type PlatformConfig struct {
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BaseURL string `json:"baseUrl"`
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Username string `json:"username"`
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Password string `json:"password"`
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}
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// Config stores the application configuration.
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type Config struct {
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CallbackConfig CallbackConfig `json:"callbackConfig"`
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AutoReplyConfig AutoReplyConfig `json:"autoReplyConfig"`
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PlatformConfig PlatformConfig `json:"platformConfig"`
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LastUpdated int64 `json:"lastUpdated"`
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}
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// NewDefaultConfig creates a local-only default configuration.
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func NewDefaultConfig() *Config {
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return &Config{
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CallbackConfig: CallbackConfig{
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CallbackURL: "",
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CallbackToken: "",
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HTTPPort: "10001",
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EnableCallback: false,
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EnableCloudAuth: false,
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FileUploadUrl: "",
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DeviceCode: "",
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},
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AutoReplyConfig: NewDefaultAutoReplyConfig(),
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PlatformConfig: PlatformConfig{
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BaseURL: "",
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Username: "",
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Password: "",
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},
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LastUpdated: time.Now().Unix(),
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}
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}
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// NewDefaultAutoReplyConfig creates disabled-but-ready automatic reply settings.
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func NewDefaultAutoReplyConfig() AutoReplyConfig {
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cfg := AutoReplyConfig{
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Enabled: false,
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Listen: ListenConfig{
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EnablePrivateChat: true,
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EnableGroupChat: true,
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GroupTriggerMode: "mention_only",
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IgnoreSelfMessage: true,
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DeduplicateSeconds: 300,
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},
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Knowledge: KnowledgeConfig{
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Directory: "config/knowledge",
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IndexPath: "config/knowledge/index.json",
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SupportedExtensions: []string{".md", ".txt", ".csv", ".xlsx", ".docx", ".pdf"},
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TopK: 8,
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MinScore: 0.40,
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AutoRebuildOnStart: false,
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},
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Retrieval: RetrievalConfig{
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RetrievalMode: "hybrid_rerank",
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EmbeddingIndexPath: "config/knowledge/embedding_index.json",
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EmbeddingModel: "text-embedding-v4",
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EmbeddingDimensions: 512,
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RerankModel: "qwen3-rerank",
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RecallTopK: 50,
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RerankTopK: 30,
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FinalTopK: 8,
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},
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Materials: MaterialsConfig{
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Directory: "config/materials",
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IndexPath: "config/materials/materials.json",
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AutoSendEnabled: true,
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MaxPerReply: 2,
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},
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HumanAssist: HumanAssistConfig{
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Enabled: false,
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WaitSeconds: 15,
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AfterHumanReplyDelaySeconds: 3,
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SupplementMode: "supplement",
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IgnoreLikelyAutoSentEcho: true,
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MinimumHumanReplyLengthRunes: 4,
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},
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Collaboration: CollaborationConfig{
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Enabled: false,
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HumanWaitSeconds: 180,
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AfterHumanReplyDelaySeconds: 3,
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TakeoverIdleExitSeconds: 300,
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SupplementTarget: "customer",
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EngineerReturnPolicy: "review",
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},
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AI: AIConfig{
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Provider: "openai_compatible",
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BaseURL: "",
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APIKey: "",
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Model: "qwen-turbo",
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SystemPrompt: defaultAISystemPrompt,
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VisionModel: defaultVisionModel,
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VisionBaseURL: "",
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VisionAPIKey: "",
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AudioProvider: "auto",
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AudioMode: "openai_audio_chat",
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AudioModel: "qwen3-asr-flash",
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AudioBaseURL: "https://dashscope.aliyuncs.com/compatible-mode/v1",
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AudioAPIKey: "",
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TimeoutSeconds: 20,
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EnableThinking: false,
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ReplyDetail: "medium",
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Temperature: 0,
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MaxTokens: 700,
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},
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Handoff: HandoffConfig{
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HumanUserID: "",
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HumanConversationID: "",
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MessageTemplate: "",
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CustomerHandoffNotice: "已为您通知人工客服添加您的好友，请稍等。若 2 分钟内仍未收到好友申请，请点击上方名片主动添加人工客服。",
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IncludeKnowledgeHits: true,
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SendHumanCardToCustomer: true,
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SendCustomerCardToHuman: true,
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CardTriggerMode: "manual_keywords",
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ManualTriggerKeywords: []string{"人工", "客服", "转人工", "人工客服", "真人", "真人客服"},
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CardKeywords: []string{"人工", "客服", "转人工", "人工客服", "真人", "真人客服"},
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},
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Identity: IdentityConfig{
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UnknownPolicy: "customer",
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UnknownHandoffPolicy: "hold",
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RefreshOnStart: true,
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RefreshIntervalMinutes: 30,
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PageSize: 200,
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InternalNoHandoffReply: "内部员工消息不触发转人工，如需协助请直接联系对应同事。",
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UnknownNoHandoffReply: "正在核验联系人身份，暂不触发转人工。如需协助请直接联系对应同事。",
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InternalUserIDs: []string{},
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ExternalUserIDs: []string{},
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InternalGroupConversationIDs: []string{},
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InternalGroupIDsByScope: map[string][]string{},
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InternalUserLabels: map[string]string{},
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ExternalUserLabels: map[string]string{},
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},
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ReplyPolicy: ReplyPolicyConfig{
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UnknownAnswerToken: "NO_ANSWER",
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MaxQuestionLength: 1000,
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CooldownSeconds: 3,
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SensitiveKeywords: []string{"人工", "转人工", "人工客服", "真人客服", "投诉", "退款", "退货", "合同", "发票", "赔偿", "价格审批"},
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},
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}
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cfg.ReplyStyle = "natural_professional"
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return cfg
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}
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// ApplyDefaults fills missing values for configs loaded from older files.
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func (c *Config) ApplyDefaults() {
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if c == nil {
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return
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}
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defaultConfig := NewDefaultConfig()
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if c.CallbackConfig.HTTPPort == "" {
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c.CallbackConfig.HTTPPort = defaultConfig.CallbackConfig.HTTPPort
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}
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defaultAuto := NewDefaultAutoReplyConfig()
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if c.AutoReplyConfig.Listen.GroupTriggerMode == "" {
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c.AutoReplyConfig.Listen.GroupTriggerMode = defaultAuto.Listen.GroupTriggerMode
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}
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if !c.AutoReplyConfig.Listen.EnablePrivateChat && !c.AutoReplyConfig.Listen.EnableGroupChat {
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c.AutoReplyConfig.Listen.EnablePrivateChat = defaultAuto.Listen.EnablePrivateChat
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c.AutoReplyConfig.Listen.EnableGroupChat = defaultAuto.Listen.EnableGroupChat
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}
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if c.AutoReplyConfig.Listen.DeduplicateSeconds <= 0 {
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c.AutoReplyConfig.Listen.DeduplicateSeconds = defaultAuto.Listen.DeduplicateSeconds
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}
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if c.AutoReplyConfig.Knowledge.Directory == "" {
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c.AutoReplyConfig.Knowledge.Directory = defaultAuto.Knowledge.Directory
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}
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if c.AutoReplyConfig.Knowledge.IndexPath == "" {
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c.AutoReplyConfig.Knowledge.IndexPath = defaultAuto.Knowledge.IndexPath
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}
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if len(c.AutoReplyConfig.Knowledge.SupportedExtensions) == 0 {
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c.AutoReplyConfig.Knowledge.SupportedExtensions = defaultAuto.Knowledge.SupportedExtensions
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}
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if c.AutoReplyConfig.Knowledge.TopK <= 0 {
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c.AutoReplyConfig.Knowledge.TopK = defaultAuto.Knowledge.TopK
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} else if c.AutoReplyConfig.Knowledge.TopK < defaultAuto.Knowledge.TopK {
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c.AutoReplyConfig.Knowledge.TopK = defaultAuto.Knowledge.TopK
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}
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if c.AutoReplyConfig.Knowledge.MinScore <= 0 {
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c.AutoReplyConfig.Knowledge.MinScore = defaultAuto.Knowledge.MinScore
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}
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if c.AutoReplyConfig.Retrieval.RetrievalMode == "" {
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c.AutoReplyConfig.Retrieval.RetrievalMode = defaultAuto.Retrieval.RetrievalMode
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}
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if c.AutoReplyConfig.Retrieval.EmbeddingIndexPath == "" {
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c.AutoReplyConfig.Retrieval.EmbeddingIndexPath = defaultAuto.Retrieval.EmbeddingIndexPath
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}
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if c.AutoReplyConfig.Retrieval.EmbeddingModel == "" {
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c.AutoReplyConfig.Retrieval.EmbeddingModel = defaultAuto.Retrieval.EmbeddingModel
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}
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// 检测用户是否错误地将 Rerank 模型填到了 Embedding 模型字段
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if isRerankModelName(c.AutoReplyConfig.Retrieval.EmbeddingModel) {
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c.AutoReplyConfig.Retrieval.EmbeddingModel = defaultAuto.Retrieval.EmbeddingModel
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}
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if c.AutoReplyConfig.Retrieval.EmbeddingDimensions <= 0 {
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c.AutoReplyConfig.Retrieval.EmbeddingDimensions = defaultAuto.Retrieval.EmbeddingDimensions
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}
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if c.AutoReplyConfig.Retrieval.RerankModel == "" {
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c.AutoReplyConfig.Retrieval.RerankModel = defaultAuto.Retrieval.RerankModel
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}
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// 检测用户是否错误地将 Embedding 模型填到了 Rerank 模型字段
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if isEmbeddingModelName(c.AutoReplyConfig.Retrieval.RerankModel) {
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c.AutoReplyConfig.Retrieval.RerankModel = defaultAuto.Retrieval.RerankModel
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}
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if c.AutoReplyConfig.Retrieval.RecallTopK <= 0 {
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c.AutoReplyConfig.Retrieval.RecallTopK = defaultAuto.Retrieval.RecallTopK
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} else if c.AutoReplyConfig.Retrieval.RecallTopK < defaultAuto.Retrieval.RecallTopK {
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c.AutoReplyConfig.Retrieval.RecallTopK = defaultAuto.Retrieval.RecallTopK
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}
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if c.AutoReplyConfig.Retrieval.RerankTopK <= 0 {
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c.AutoReplyConfig.Retrieval.RerankTopK = defaultAuto.Retrieval.RerankTopK
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} else if c.AutoReplyConfig.Retrieval.RerankTopK < defaultAuto.Retrieval.RerankTopK {
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c.AutoReplyConfig.Retrieval.RerankTopK = defaultAuto.Retrieval.RerankTopK
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}
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if c.AutoReplyConfig.Retrieval.FinalTopK <= 0 {
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c.AutoReplyConfig.Retrieval.FinalTopK = defaultAuto.Retrieval.FinalTopK
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} else if c.AutoReplyConfig.Retrieval.FinalTopK < defaultAuto.Retrieval.FinalTopK {
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c.AutoReplyConfig.Retrieval.FinalTopK = defaultAuto.Retrieval.FinalTopK
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}
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if c.AutoReplyConfig.Materials.Directory == "" {
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c.AutoReplyConfig.Materials.Directory = defaultAuto.Materials.Directory
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}
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if c.AutoReplyConfig.Materials.IndexPath == "" {
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c.AutoReplyConfig.Materials.IndexPath = defaultAuto.Materials.IndexPath
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}
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if c.AutoReplyConfig.Materials.MaxPerReply <= 0 {
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c.AutoReplyConfig.Materials.MaxPerReply = defaultAuto.Materials.MaxPerReply
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}
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if c.AutoReplyConfig.HumanAssist.WaitSeconds <= 0 {
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c.AutoReplyConfig.HumanAssist.WaitSeconds = defaultAuto.HumanAssist.WaitSeconds
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}
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if c.AutoReplyConfig.HumanAssist.AfterHumanReplyDelaySeconds < 0 {
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c.AutoReplyConfig.HumanAssist.AfterHumanReplyDelaySeconds = defaultAuto.HumanAssist.AfterHumanReplyDelaySeconds
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}
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if c.AutoReplyConfig.HumanAssist.SupplementMode == "" {
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c.AutoReplyConfig.HumanAssist.SupplementMode = defaultAuto.HumanAssist.SupplementMode
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}
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if c.AutoReplyConfig.HumanAssist.MinimumHumanReplyLengthRunes <= 0 {
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c.AutoReplyConfig.HumanAssist.MinimumHumanReplyLengthRunes = defaultAuto.HumanAssist.MinimumHumanReplyLengthRunes
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}
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if c.AutoReplyConfig.Collaboration.HumanWaitSeconds <= 0 {
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c.AutoReplyConfig.Collaboration.HumanWaitSeconds = defaultAuto.Collaboration.HumanWaitSeconds
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}
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if c.AutoReplyConfig.Collaboration.AfterHumanReplyDelaySeconds < 0 {
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c.AutoReplyConfig.Collaboration.AfterHumanReplyDelaySeconds = defaultAuto.Collaboration.AfterHumanReplyDelaySeconds
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}
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if c.AutoReplyConfig.Collaboration.TakeoverIdleExitSeconds <= 0 {
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c.AutoReplyConfig.Collaboration.TakeoverIdleExitSeconds = defaultAuto.Collaboration.TakeoverIdleExitSeconds
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}
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if strings.TrimSpace(c.AutoReplyConfig.Collaboration.SupplementTarget) == "" {
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c.AutoReplyConfig.Collaboration.SupplementTarget = defaultAuto.Collaboration.SupplementTarget
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}
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if strings.TrimSpace(c.AutoReplyConfig.Collaboration.EngineerReturnPolicy) == "" {
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c.AutoReplyConfig.Collaboration.EngineerReturnPolicy = defaultAuto.Collaboration.EngineerReturnPolicy
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}
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if c.AutoReplyConfig.AI.Provider == "" {
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c.AutoReplyConfig.AI.Provider = defaultAuto.AI.Provider
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}
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if c.AutoReplyConfig.AI.Model == "" {
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c.AutoReplyConfig.AI.Model = defaultAuto.AI.Model
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}
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if strings.TrimSpace(c.AutoReplyConfig.AI.SystemPrompt) == "" {
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c.AutoReplyConfig.AI.SystemPrompt = defaultAuto.AI.SystemPrompt
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}
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visionGateway := strings.TrimSpace(c.AutoReplyConfig.AI.VisionBaseURL)
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if visionGateway == "" {
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visionGateway = strings.TrimSpace(c.AutoReplyConfig.AI.BaseURL)
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}
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if isDashScopeGateway(visionGateway) {
|
||
// DashScope 网关：空/文本模型一律回退到专用视觉模型 qwen3-vl-plus
|
||
if c.AutoReplyConfig.AI.VisionModel == "" ||
|
||
(strings.EqualFold(c.AutoReplyConfig.AI.VisionModel, c.AutoReplyConfig.AI.Model) &&
|
||
!isVisionCapableModelName(c.AutoReplyConfig.AI.VisionModel)) ||
|
||
isLikelyTextOnlyQwenModel(c.AutoReplyConfig.AI.VisionModel) {
|
||
c.AutoReplyConfig.AI.VisionModel = defaultAuto.AI.VisionModel
|
||
}
|
||
} else if strings.TrimSpace(c.AutoReplyConfig.AI.VisionBaseURL) == "" {
|
||
// 非 DashScope 且没有独立视觉网关（如万川统一网关）：
|
||
// 视觉留空时清空 VisionModel，让请求期 fallbackString(VisionModel, Model) 动态复用聊天模型，
|
||
// 这样后续用户改聊天模型，视觉会自动跟随，不会被锁死在旧值。
|
||
// 仅当用户在同一网关上显式填了与聊天模型不同的视觉模型时才保留其选择。
|
||
if strings.EqualFold(strings.TrimSpace(c.AutoReplyConfig.AI.VisionModel), strings.TrimSpace(c.AutoReplyConfig.AI.Model)) {
|
||
c.AutoReplyConfig.AI.VisionModel = ""
|
||
}
|
||
}
|
||
if c.AutoReplyConfig.AI.AudioProvider == "" {
|
||
c.AutoReplyConfig.AI.AudioProvider = defaultAuto.AI.AudioProvider
|
||
}
|
||
if c.AutoReplyConfig.AI.AudioMode == "" {
|
||
c.AutoReplyConfig.AI.AudioMode = defaultAuto.AI.AudioMode
|
||
}
|
||
if c.AutoReplyConfig.AI.AudioModel == "" {
|
||
c.AutoReplyConfig.AI.AudioModel = defaultAuto.AI.AudioModel
|
||
}
|
||
if c.AutoReplyConfig.AI.TimeoutSeconds <= 0 {
|
||
c.AutoReplyConfig.AI.TimeoutSeconds = defaultAuto.AI.TimeoutSeconds
|
||
}
|
||
if c.AutoReplyConfig.AI.MaxTokens <= 0 {
|
||
c.AutoReplyConfig.AI.MaxTokens = defaultAuto.AI.MaxTokens
|
||
}
|
||
if c.AutoReplyConfig.AI.ReplyDetail == "" {
|
||
c.AutoReplyConfig.AI.ReplyDetail = defaultAuto.AI.ReplyDetail
|
||
}
|
||
if c.AutoReplyConfig.Handoff.MessageTemplate == "" {
|
||
c.AutoReplyConfig.Handoff.MessageTemplate = defaultAuto.Handoff.MessageTemplate
|
||
}
|
||
if c.AutoReplyConfig.Handoff.CustomerHandoffNotice == "" {
|
||
c.AutoReplyConfig.Handoff.CustomerHandoffNotice = defaultAuto.Handoff.CustomerHandoffNotice
|
||
}
|
||
if c.AutoReplyConfig.Handoff.CardTriggerMode == "" {
|
||
c.AutoReplyConfig.Handoff.SendHumanCardToCustomer = defaultAuto.Handoff.SendHumanCardToCustomer
|
||
c.AutoReplyConfig.Handoff.SendCustomerCardToHuman = defaultAuto.Handoff.SendCustomerCardToHuman
|
||
c.AutoReplyConfig.Handoff.CardTriggerMode = defaultAuto.Handoff.CardTriggerMode
|
||
}
|
||
if len(c.AutoReplyConfig.Handoff.ManualTriggerKeywords) == 0 {
|
||
c.AutoReplyConfig.Handoff.ManualTriggerKeywords = defaultAuto.Handoff.ManualTriggerKeywords
|
||
}
|
||
c.AutoReplyConfig.Handoff.ManualTriggerKeywords = dedupeStrings(append(
|
||
append([]string{}, c.AutoReplyConfig.Handoff.ManualTriggerKeywords...),
|
||
c.AutoReplyConfig.Handoff.CardKeywords...,
|
||
))
|
||
c.AutoReplyConfig.Handoff.CardKeywords = c.AutoReplyConfig.Handoff.ManualTriggerKeywords
|
||
if c.AutoReplyConfig.Identity.UnknownPolicy == "" {
|
||
c.AutoReplyConfig.Identity = defaultAuto.Identity
|
||
}
|
||
if c.AutoReplyConfig.Identity.UnknownHandoffPolicy == "" {
|
||
c.AutoReplyConfig.Identity.UnknownHandoffPolicy = defaultAuto.Identity.UnknownHandoffPolicy
|
||
}
|
||
if c.AutoReplyConfig.Identity.RefreshIntervalMinutes <= 0 {
|
||
c.AutoReplyConfig.Identity.RefreshIntervalMinutes = defaultAuto.Identity.RefreshIntervalMinutes
|
||
}
|
||
if c.AutoReplyConfig.Identity.PageSize <= 0 {
|
||
c.AutoReplyConfig.Identity.PageSize = defaultAuto.Identity.PageSize
|
||
}
|
||
if c.AutoReplyConfig.Identity.InternalNoHandoffReply == "" {
|
||
c.AutoReplyConfig.Identity.InternalNoHandoffReply = defaultAuto.Identity.InternalNoHandoffReply
|
||
}
|
||
if c.AutoReplyConfig.Identity.UnknownNoHandoffReply == "" {
|
||
c.AutoReplyConfig.Identity.UnknownNoHandoffReply = defaultAuto.Identity.UnknownNoHandoffReply
|
||
}
|
||
if c.AutoReplyConfig.Identity.InternalUserIDs == nil {
|
||
c.AutoReplyConfig.Identity.InternalUserIDs = defaultAuto.Identity.InternalUserIDs
|
||
}
|
||
if c.AutoReplyConfig.Identity.ExternalUserIDs == nil {
|
||
c.AutoReplyConfig.Identity.ExternalUserIDs = defaultAuto.Identity.ExternalUserIDs
|
||
}
|
||
if c.AutoReplyConfig.Identity.InternalGroupConversationIDs == nil {
|
||
c.AutoReplyConfig.Identity.InternalGroupConversationIDs = defaultAuto.Identity.InternalGroupConversationIDs
|
||
}
|
||
if c.AutoReplyConfig.Identity.InternalGroupIDsByScope == nil {
|
||
c.AutoReplyConfig.Identity.InternalGroupIDsByScope = defaultAuto.Identity.InternalGroupIDsByScope
|
||
}
|
||
if c.AutoReplyConfig.Identity.InternalUserLabels == nil {
|
||
c.AutoReplyConfig.Identity.InternalUserLabels = defaultAuto.Identity.InternalUserLabels
|
||
}
|
||
if c.AutoReplyConfig.Identity.ExternalUserLabels == nil {
|
||
c.AutoReplyConfig.Identity.ExternalUserLabels = defaultAuto.Identity.ExternalUserLabels
|
||
}
|
||
if c.AutoReplyConfig.ReplyPolicy.UnknownAnswerToken == "" {
|
||
c.AutoReplyConfig.ReplyPolicy.UnknownAnswerToken = defaultAuto.ReplyPolicy.UnknownAnswerToken
|
||
}
|
||
if c.AutoReplyConfig.ReplyPolicy.MaxQuestionLength <= 0 {
|
||
c.AutoReplyConfig.ReplyPolicy.MaxQuestionLength = defaultAuto.ReplyPolicy.MaxQuestionLength
|
||
}
|
||
if c.AutoReplyConfig.ReplyPolicy.CooldownSeconds <= 0 {
|
||
c.AutoReplyConfig.ReplyPolicy.CooldownSeconds = defaultAuto.ReplyPolicy.CooldownSeconds
|
||
}
|
||
if len(c.AutoReplyConfig.ReplyPolicy.SensitiveKeywords) == 0 {
|
||
c.AutoReplyConfig.ReplyPolicy.SensitiveKeywords = defaultAuto.ReplyPolicy.SensitiveKeywords
|
||
}
|
||
if strings.TrimSpace(c.AutoReplyConfig.ReplyStyle) == "" {
|
||
c.AutoReplyConfig.ReplyStyle = "natural_professional"
|
||
}
|
||
}
|
||
|
||
func dedupeStrings(items []string) []string {
|
||
seen := make(map[string]bool, len(items))
|
||
result := make([]string, 0, len(items))
|
||
for _, item := range items {
|
||
item = strings.TrimSpace(item)
|
||
if item == "" || seen[item] {
|
||
continue
|
||
}
|
||
seen[item] = true
|
||
result = append(result, item)
|
||
}
|
||
return result
|
||
}
|
||
|
||
// isDashScopeGateway 判断网关是否为阿里云 DashScope（qwen3-vl-plus 等默认模型仅对其有意义）
|
||
func isDashScopeGateway(url string) bool {
|
||
return strings.Contains(strings.ToLower(strings.TrimSpace(url)), "dashscope.aliyuncs.com")
|
||
}
|
||
|
||
func isVisionCapableModelName(model string) bool {
|
||
name := strings.ToLower(strings.TrimSpace(model))
|
||
return strings.Contains(name, "vl") ||
|
||
strings.Contains(name, "vision") ||
|
||
strings.Contains(name, "qvq") ||
|
||
strings.Contains(name, "omni")
|
||
}
|
||
|
||
func isLikelyTextOnlyQwenModel(model string) bool {
|
||
name := strings.ToLower(strings.TrimSpace(model))
|
||
if name == "" || isVisionCapableModelName(name) {
|
||
return false
|
||
}
|
||
switch name {
|
||
case "qwen-turbo", "qwen-plus", "qwen-max", "qwen-long":
|
||
return true
|
||
}
|
||
return strings.HasPrefix(name, "qwen") &&
|
||
(strings.Contains(name, "turbo") ||
|
||
strings.Contains(name, "plus") ||
|
||
strings.Contains(name, "max") ||
|
||
strings.Contains(name, "long") ||
|
||
strings.Contains(name, "coder") ||
|
||
strings.Contains(name, "math") ||
|
||
strings.Contains(name, "instruct"))
|
||
}
|
||
|
||
// isRerankModelName 检测模型名是否是 Rerank 模型
|
||
func isRerankModelName(model string) bool {
|
||
name := strings.ToLower(strings.TrimSpace(model))
|
||
if name == "" {
|
||
return false
|
||
}
|
||
return strings.Contains(name, "rerank") ||
|
||
strings.Contains(name, "gte-rerank") ||
|
||
strings.Contains(name, "bge-rerank")
|
||
}
|
||
|
||
// isEmbeddingModelName 检测模型名是否是 Embedding 模型
|
||
func isEmbeddingModelName(model string) bool {
|
||
name := strings.ToLower(strings.TrimSpace(model))
|
||
if name == "" {
|
||
return false
|
||
}
|
||
return strings.Contains(name, "embedding") ||
|
||
strings.Contains(name, "text-embedding") ||
|
||
strings.Contains(name, "bge-") ||
|
||
strings.Contains(name, "gte-") && !strings.Contains(name, "rerank")
|
||
}
|