qiweimanager-master/helper/after_sales_http.go

package main

import (
	"encoding/json"
	"net/http"
)

func registerAfterSalesRoutes(router *http.ServeMux) {
	router.HandleFunc("/api/after-sales/issues", handleAfterSalesIssues)
	router.HandleFunc("/api/after-sales/issues/save", handleAfterSalesSaveIssue)
	router.HandleFunc("/api/after-sales/issues/resolve", handleAfterSalesResolveIssue)
	router.HandleFunc("/api/after-sales/issues/delete", handleAfterSalesDeleteIssue)
	router.HandleFunc("/api/after-sales/collect", handleAfterSalesCollect)
	router.HandleFunc("/api/after-sales/import-history", handleAfterSalesImportHistory)
	router.HandleFunc("/api/after-sales/status", handleAfterSalesStatus)
	router.HandleFunc("/api/after-sales/auto-collect", handleAfterSalesAutoCollect)
	router.HandleFunc("/api/after-sales/knowledge/cases", handleAfterSalesKnowledgeCases)
	router.HandleFunc("/api/after-sales/knowledge/cases/update", handleAfterSalesKnowledgeCaseUpdate)
	router.HandleFunc("/api/after-sales/knowledge/cases/reveal", handleAfterSalesKnowledgeCaseReveal)
	router.HandleFunc("/api/after-sales/dispatch/config", handleAfterSalesDispatchConfig)
	router.HandleFunc("/api/after-sales/dispatch/queue", handleAfterSalesDispatchQueue)
	router.HandleFunc("/api/after-sales/dispatch/assign", handleAfterSalesDispatchAssign)
	router.HandleFunc("/api/after-sales/dispatch/notify", handleAfterSalesDispatchNotify)
	router.HandleFunc("/api/after-sales/dispatch/batch-notify", handleAfterSalesDispatchBatchNotify)
}

func handleAfterSalesIssues(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodGet {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{
		"success": true,
		"message": "ok",
		"data":    getAfterSalesIssueEngine().snapshotIssues(),
	})
}

func handleAfterSalesStatus(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodGet {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{
		"success": true,
		"message": "ok",
		"data":    getAfterSalesIssueEngine().snapshotStatus(),
	})
}

func handleAfterSalesSaveIssue(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var issue AfterSalesIssue
	if err := json.NewDecoder(r.Body).Decode(&issue); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	if err := getAfterSalesIssueEngine().saveIssue(issue); err != nil {
		sendJSONResponse(w, http.StatusInternalServerError, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{"success": true, "message": "saved"})
}

func handleAfterSalesResolveIssue(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var payload struct {
		IssueID           string `json:"issueId"`
		ResolutionContent string `json:"resolutionContent"`
	}
	if err := json.NewDecoder(r.Body).Decode(&payload); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	knowledgeCase, err := getAfterSalesIssueEngine().resolveIssue(payload.IssueID, payload.ResolutionContent)
	if err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{"success": true, "message": "已处理并保存到知识库", "data": knowledgeCase})
}

func handleAfterSalesDeleteIssue(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var payload struct {
		ID string `json:"id"`
	}
	if err := json.NewDecoder(r.Body).Decode(&payload); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	if !getAfterSalesIssueEngine().deleteIssue(payload.ID) {
		sendJSONResponse(w, http.StatusNotFound, map[string]interface{}{"success": false, "message": "问题不存在"})
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{"success": true, "message": "deleted"})
}

func handleAfterSalesCollect(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var payload struct {
		ConversationID string `json:"conversationId"`
	}
	if r.Body != nil {
		_ = json.NewDecoder(r.Body).Decode(&payload)
	}
	ok, message := getAfterSalesIssueEngine().triggerCollectAsync(payload.ConversationID, true)
	status := http.StatusOK
	if !ok {
		status = http.StatusConflict
	}
	sendJSONResponse(w, status, map[string]interface{}{"success": ok, "message": message})
}

func handleAfterSalesImportHistory(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var payload AfterSalesHistoryImportRequest
	if err := json.NewDecoder(r.Body).Decode(&payload); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	result, err := getAfterSalesIssueEngine().importHistoryAndCollectDetailed(payload)
	if err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{
		"success": true,
		"message": afterSalesHistoryImportMessage(result.Imported, result.Segments, result.Added),
		"data": map[string]interface{}{
			"imported": result.Imported,
			"segments": result.Segments,
			"added":    result.Added,
			"status":   getAfterSalesIssueEngine().snapshotStatus(),
		},
	})
}

func handleAfterSalesAutoCollect(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var payload struct {
		Enabled bool `json:"enabled"`
	}
	if err := json.NewDecoder(r.Body).Decode(&payload); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	if err := getAfterSalesIssueEngine().setAutoCollectEnabled(payload.Enabled); err != nil {
		sendJSONResponse(w, http.StatusInternalServerError, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{
		"success": true,
		"message": "saved",
		"data":    getAfterSalesIssueEngine().snapshotStatus(),
	})
}

func handleAfterSalesKnowledgeCases(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodGet {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	if err := getAfterSalesIssueEngine().syncResolvedKnowledgeCases(); err != nil {
		sendJSONResponse(w, http.StatusInternalServerError, map[string]interface{}{"success": false, "message": err.Error(), "data": []AfterSalesKnowledgeCase{}})
		return
	}
	cases, err := listAfterSalesKnowledgeCases()
	if err != nil {
		sendJSONResponse(w, http.StatusInternalServerError, map[string]interface{}{"success": false, "message": err.Error(), "data": []AfterSalesKnowledgeCase{}})
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{"success": true, "message": "ok", "data": cases})
}

func handleAfterSalesKnowledgeCaseUpdate(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var payload struct {
		IssueID           string `json:"issueId"`
		ResolutionContent string `json:"resolutionContent"`
	}
	if err := json.NewDecoder(r.Body).Decode(&payload); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	knowledgeCase, err := getAfterSalesIssueEngine().resolveIssue(payload.IssueID, payload.ResolutionContent)
	if err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{"success": true, "message": "知识案例已更新", "data": knowledgeCase})
}

func handleAfterSalesKnowledgeCaseReveal(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var payload struct {
		IssueID string `json:"issueId"`
	}
	if err := json.NewDecoder(r.Body).Decode(&payload); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	ok, message := revealAfterSalesKnowledgeCase(payload.IssueID)
	status := http.StatusOK
	if !ok {
		status = http.StatusBadRequest
	}
	sendJSONResponse(w, status, map[string]interface{}{"success": ok, "message": message})
}

func handleAfterSalesDispatchConfig(w http.ResponseWriter, r *http.Request) {
	switch r.Method {
	case http.MethodGet:
		cfg, err := readAfterSalesDispatchConfig()
		if err != nil {
			sendJSONResponse(w, http.StatusInternalServerError, map[string]interface{}{"success": false, "message": err.Error()})
			return
		}
		sendJSONResponse(w, http.StatusOK, map[string]interface{}{"success": true, "message": "ok", "data": cfg})
	case http.MethodPost:
		var cfg AfterSalesDispatchConfig
		if err := json.NewDecoder(r.Body).Decode(&cfg); err != nil {
			sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
			return
		}
		if err := saveAfterSalesDispatchConfig(cfg); err != nil {
			sendJSONResponse(w, http.StatusInternalServerError, map[string]interface{}{"success": false, "message": err.Error()})
			return
		}
		sendJSONResponse(w, http.StatusOK, map[string]interface{}{"success": true, "message": "saved"})
	default:
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
	}
}

func handleAfterSalesDispatchQueue(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodGet {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	queue, err := getAfterSalesIssueEngine().dispatchQueue()
	if err != nil {
		sendJSONResponse(w, http.StatusInternalServerError, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{"success": true, "message": "ok", "data": queue})
}

func handleAfterSalesDispatchAssign(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var payload struct {
		IssueID        string `json:"issueId"`
		EngineerUserID string `json:"engineerUserId"`
	}
	if err := json.NewDecoder(r.Body).Decode(&payload); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	if err := getAfterSalesIssueEngine().assignEngineer(payload.IssueID, payload.EngineerUserID); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	sendJSONResponse(w, http.StatusOK, map[string]interface{}{"success": true, "message": "assigned"})
}

func handleAfterSalesDispatchNotify(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var payload struct {
		IssueID string `json:"issueId"`
	}
	if err := json.NewDecoder(r.Body).Decode(&payload); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	result := getAfterSalesIssueEngine().notifyEngineer(payload.IssueID)
	status := http.StatusOK
	if !result.Success {
		status = http.StatusBadRequest
	}
	sendJSONResponse(w, status, map[string]interface{}{"success": result.Success, "message": result.Message, "data": result})
}

func handleAfterSalesDispatchBatchNotify(w http.ResponseWriter, r *http.Request) {
	if r.Method != http.MethodPost {
		http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
		return
	}
	var payload struct {
		IssueIDs []string `json:"issueIds"`
	}
	if err := json.NewDecoder(r.Body).Decode(&payload); err != nil {
		sendJSONResponse(w, http.StatusBadRequest, map[string]interface{}{"success": false, "message": err.Error()})
		return
	}
	result := getAfterSalesIssueEngine().batchNotifyEngineers(payload.IssueIDs)
	sendJSONResponse(w, http.StatusOK, result)
}