qiweimanager-master/after_sales.go

package main

import (
	"context"
	"encoding/base64"
	"encoding/json"
	"fmt"
	"mime"
	"net/http"
	"os"
	"os/exec"
	"path/filepath"
	"sort"
	"strings"
	"time"

	"github.com/wailsapp/wails/v2/pkg/runtime"
	"github.com/xuri/excelize/v2"
)

type AfterSalesIssue struct {
	ID                   string                     `json:"id"`
	CreatedAt            string                     `json:"createdAt"`
	UpdatedAt            string                     `json:"updatedAt"`
	ConversationID       string                     `json:"conversationId"`
	RoomName             string                     `json:"roomName"`
	SourceClientID       int32                      `json:"sourceClientId"`
	SourceAccountUserID  string                     `json:"sourceAccountUserId"`
	SourceAccountName    string                     `json:"sourceAccountName"`
	CustomerUserID       string                     `json:"customerUserId"`
	CustomerName         string                     `json:"customerName"`
	IssueContent         string                     `json:"issueContent"`
	ImagePaths           []string                   `json:"imagePaths"`
	ImageRefs            []string                   `json:"imageRefs"`
	FileAttachments      []AfterSalesFileAttachment `json:"fileAttachments"`
	AISuggestion         string                     `json:"aiSuggestion"`
	Status               string                     `json:"status"`
	SourceMessageIDs     []string                   `json:"sourceMessageIds"`
	Fingerprint          string                     `json:"fingerprint"`
	CollectBatchID       string                     `json:"collectBatchId"`
	AIConfidence         float64                    `json:"aiConfidence"`
	AISuggestionEdited   bool                       `json:"aiSuggestionEdited"`
	AssignedEngineerID   string                     `json:"assignedEngineerId"`
	AssignedEngineerName string                     `json:"assignedEngineerName"`
	DispatchStatus       string                     `json:"dispatchStatus"`
	DispatchReason       string                     `json:"dispatchReason"`
	DispatchRuleID       string                     `json:"dispatchRuleId"`
	DispatchConfidence   float64                    `json:"dispatchConfidence"`
	DispatchSource       string                     `json:"dispatchSource"`
	NotifyStatus         string                     `json:"notifyStatus"`
	LastNotifiedAt       int64                      `json:"lastNotifiedAt"`
	NotifyError          string                     `json:"notifyError"`
	NotifyCount          int                        `json:"notifyCount"`
	ResolutionContent    string                     `json:"resolutionContent"`
	ResolvedAt           string                     `json:"resolvedAt"`
	KnowledgeArchivedAt  string                     `json:"knowledgeArchivedAt"`
	KnowledgeSourcePath  string                     `json:"knowledgeSourcePath"`
}

type AfterSalesFileAttachment struct {
	Name            string `json:"name"`
	Path            string `json:"path"`
	Ref             string `json:"ref"`
	Content         string `json:"content"`
	ExtractStatus   string `json:"extractStatus"`
	SourceMessageID string `json:"sourceMessageId"`
}

type AfterSalesHistoryImportRequest struct {
	ConversationID string `json:"conversationId"`
	RoomName       string `json:"roomName"`
	RawText        string `json:"rawText"`
}

type AfterSalesKnowledgeArchive struct {
	ID          string   `json:"id"`
	FileName    string   `json:"fileName"`
	Path        string   `json:"path"`
	CreatedAt   string   `json:"createdAt"`
	IssueCount  int      `json:"issueCount"`
	IssueIDs    []string `json:"issueIds,omitempty"`
	MissingFile bool     `json:"missingFile,omitempty"`
	DisplayTime string   `json:"displayTime,omitempty"`
}

type AfterSalesKnowledgeCase struct {
	IssueID              string `json:"issueId"`
	CreatedAt            string `json:"createdAt"`
	UpdatedAt            string `json:"updatedAt"`
	ResolvedAt           string `json:"resolvedAt"`
	KnowledgeArchivedAt  string `json:"knowledgeArchivedAt"`
	ConversationID       string `json:"conversationId"`
	RoomName             string `json:"roomName"`
	CustomerUserID       string `json:"customerUserId"`
	CustomerName         string `json:"customerName"`
	IssueContent         string `json:"issueContent"`
	AISuggestion         string `json:"aiSuggestion"`
	ResolutionContent    string `json:"resolutionContent"`
	AssignedEngineerID   string `json:"assignedEngineerId"`
	AssignedEngineerName string `json:"assignedEngineerName"`
	ImageCount           int    `json:"imageCount"`
	MarkdownPath         string `json:"markdownPath"`
	MissingMarkdown      bool   `json:"missingMarkdown,omitempty"`
}

type AfterSalesKnowledgeSummary struct {
	PendingCount int `json:"pendingCount"`
	TotalCount   int `json:"totalCount"`
	ArchiveCount int `json:"archiveCount"`
}

type afterSalesKnowledgeManifest struct {
	Archives []AfterSalesKnowledgeArchive `json:"archives"`
}

// GetIssues returns all locally collected after-sales issues.
func (a *App) GetIssues() []AfterSalesIssue {
	issues, err := a.fetchAfterSalesIssues()
	if err != nil {
		globalLogger.Warn("闂備礁鍚嬮崕鎶藉床閼艰翰浜归柛銉墮閼歌銇勯弬鍨倯闁稿﹦鏁诲濠氬磼閵堝懏鐝濆銈忕秬婵倝骞嗛弮鍫濈闁绘劖鍨濋弶顓㈡煟? %v", err)
		return []AfterSalesIssue{}
	}
	return issues
}

// SaveIssue creates or updates one after-sales issue.
func (a *App) SaveIssue(issue AfterSalesIssue) (bool, string) {
	result, err := a.postHelperJSON("/api/after-sales/issues/save", issue)
	if err != nil {
		return false, err.Error()
	}
	return helperResultOK(result)
}

// DeleteIssue removes one after-sales issue.
func (a *App) DeleteIssue(id string) (bool, string) {
	result, err := a.postHelperJSON("/api/after-sales/issues/delete", map[string]interface{}{"id": id})
	if err != nil {
		return false, err.Error()
	}
	return helperResultOK(result)
}

// ResolveAfterSalesIssue marks one issue resolved and saves it as a knowledge case.
func (a *App) ResolveAfterSalesIssue(issueId string, resolutionContent string) interface{} {
	result, err := a.postHelperJSON("/api/after-sales/issues/resolve", map[string]interface{}{
		"issueId":           issueId,
		"resolutionContent": resolutionContent,
	})
	if err != nil {
		if result != nil {
			return result
		}
		return map[string]interface{}{"success": false, "message": err.Error()}
	}
	return result
}

// ListAfterSalesKnowledgeCases returns resolved after-sales knowledge cases.
func (a *App) ListAfterSalesKnowledgeCases() interface{} {
	result, err := a.getHelperJSON("/api/after-sales/knowledge/cases")
	if err != nil {
		return map[string]interface{}{"success": false, "message": err.Error(), "data": []AfterSalesKnowledgeCase{}}
	}
	return result
}

// UpdateAfterSalesKnowledgeCase updates the final resolution of a knowledge case.
func (a *App) UpdateAfterSalesKnowledgeCase(issueId string, resolutionContent string) interface{} {
	result, err := a.postHelperJSON("/api/after-sales/knowledge/cases/update", map[string]interface{}{
		"issueId":           issueId,
		"resolutionContent": resolutionContent,
	})
	if err != nil {
		if result != nil {
			return result
		}
		return map[string]interface{}{"success": false, "message": err.Error()}
	}
	return result
}

// RevealAfterSalesKnowledgeCase opens the generated Markdown file for one case.
func (a *App) RevealAfterSalesKnowledgeCase(issueId string) (bool, string) {
	result, err := a.postHelperJSON("/api/after-sales/knowledge/cases/reveal", map[string]interface{}{"issueId": issueId})
	if err != nil {
		if result != nil {
			return helperResultOK(result)
		}
		return false, err.Error()
	}
	return helperResultOK(result)
}

// ExportIssuesToExcel asks the user for an xlsx path and writes the current issues.
func (a *App) ExportIssuesToExcel() (bool, string) {
	issues, err := a.fetchAfterSalesIssues()
	if err != nil {
		return false, err.Error()
	}
	defaultName := fmt.Sprintf("after_sales_issues_%s.xlsx", time.Now().Format("2006-01-02_1504"))
	path, err := runtime.SaveFileDialog(a.ctx, runtime.SaveDialogOptions{
		Title:           "Export after-sales issues",
		DefaultFilename: defaultName,
		Filters: []runtime.FileFilter{{
			DisplayName: "Excel workbook (*.xlsx)",
			Pattern:     "*.xlsx",
		}},
		CanCreateDirectories: true,
	})
	if err != nil {
		return false, err.Error()
	}
	if strings.TrimSpace(path) == "" {
		return false, "export canceled"
	}
	if strings.ToLower(filepath.Ext(path)) != ".xlsx" {
		path += ".xlsx"
	}
	if err := writeAfterSalesIssuesExcel(path, issues); err != nil {
		return false, err.Error()
	}
	return true, path
}

// ListAfterSalesKnowledgeArchives returns all saved after-sales Excel archives.
func (a *App) ListAfterSalesKnowledgeArchives() interface{} {
	manifest, err := readAfterSalesKnowledgeManifest()
	if err != nil {
		return map[string]interface{}{"success": false, "message": err.Error(), "data": []AfterSalesKnowledgeArchive{}}
	}
	archives := append([]AfterSalesKnowledgeArchive(nil), manifest.Archives...)
	for i := range archives {
		archives[i].MissingFile = !fileExists(archives[i].Path)
		archives[i].DisplayTime = formatAfterSalesExcelTime(archives[i].CreatedAt)
	}
	sortAfterSalesKnowledgeArchives(archives)
	return map[string]interface{}{"success": true, "message": "ok", "data": archives}
}

// GetPendingAfterSalesArchiveSummary reports how many issues have not been saved
// into the local Excel knowledge archive yet.
func (a *App) GetPendingAfterSalesArchiveSummary() interface{} {
	issues, err := a.fetchAfterSalesIssues()
	if err != nil {
		return map[string]interface{}{"success": false, "message": err.Error(), "data": AfterSalesKnowledgeSummary{}}
	}
	manifest, err := readAfterSalesKnowledgeManifest()
	if err != nil {
		return map[string]interface{}{"success": false, "message": err.Error(), "data": AfterSalesKnowledgeSummary{}}
	}
	summary := AfterSalesKnowledgeSummary{
		PendingCount: len(filterPendingAfterSalesArchiveIssues(issues, manifest)),
		TotalCount:   len(issues),
		ArchiveCount: len(manifest.Archives),
	}
	return map[string]interface{}{"success": true, "message": "ok", "data": summary}
}

// ArchivePendingAfterSalesIssues writes one new timestamped Excel archive for
// issues that have not been saved to the knowledge archive yet.
func (a *App) ArchivePendingAfterSalesIssues() interface{} {
	archive, archived, err := a.archivePendingAfterSalesIssues()
	if err != nil {
		return map[string]interface{}{"success": false, "message": err.Error(), "data": archive}
	}
	if !archived {
		return map[string]interface{}{"success": true, "message": "no pending issues", "data": archive}
	}
	return map[string]interface{}{"success": true, "message": "saved to knowledge archive", "data": archive}
}

func (a *App) confirmArchivePendingAfterSalesBeforeClose(ctx context.Context) bool {
	summaryResult := a.GetPendingAfterSalesArchiveSummary()
	summaryMap, _ := summaryResult.(map[string]interface{})
	if ok, _ := summaryMap["success"].(bool); !ok {
		return false
	}
	summary, ok := summaryMap["data"].(AfterSalesKnowledgeSummary)
	if !ok || summary.PendingCount <= 0 {
		return false
	}
	message := fmt.Sprintf("There are %d after-sales issues not saved to the knowledge archive. Save them before exit?", summary.PendingCount)
	choice, err := runtime.MessageDialog(ctx, runtime.MessageDialogOptions{
		Type:          runtime.QuestionDialog,
		Title:         "Save after-sales issues",
		Message:       message,
		DefaultButton: "Yes",
	})
	if err != nil || choice != "Yes" {
		confirmExit, confirmErr := runtime.MessageDialog(ctx, runtime.MessageDialogOptions{
			Type:          runtime.QuestionDialog,
			Title:         "Confirm exit",
			Message:       "Exit without saving after-sales issues to the knowledge archive? Choose No to return to the app.",
			DefaultButton: "No",
		})
		return confirmErr != nil || confirmExit != "Yes"
	}
	archive, archived, err := a.archivePendingAfterSalesIssues()
	if err != nil {
		_, _ = runtime.MessageDialog(ctx, runtime.MessageDialogOptions{
			Type:    runtime.ErrorDialog,
			Title:   "Save failed",
			Message: "Saving to the knowledge archive failed; exit canceled: " + err.Error(),
		})
		return true
	}
	if archived {
		globalLogger.Info("Saved after-sales knowledge archive before exit: %s (%d issues)", archive.Path, archive.IssueCount)
	}
	return false
}

// RevealAfterSalesKnowledgeArchive opens an archive file or the archive folder.
func (a *App) RevealAfterSalesKnowledgeArchive(path string) (bool, string) {
	path = strings.Trim(strings.TrimSpace(path), "\"'")
	if path == "" {
		path = afterSalesKnowledgeDir()
	}
	if err := os.MkdirAll(afterSalesKnowledgeDir(), 0755); err != nil {
		return false, err.Error()
	}
	if !filepath.IsAbs(path) {
		path = filepath.Join(afterSalesKnowledgeDir(), filepath.Clean(path))
	}
	if !isPathInside(path, afterSalesKnowledgeDir()) {
		return false, "can only open files inside the after-sales knowledge directory"
	}
	target := path
	if !fileExists(target) {
		target = afterSalesKnowledgeDir()
	}
	cmd := exec.Command("explorer.exe", target)
	if err := cmd.Start(); err != nil {
		return false, err.Error()
	}
	return true, "opened"
}

// RevealAfterSalesAttachment opens a locally saved after-sales attachment.
func (a *App) RevealAfterSalesAttachment(path string) (bool, string) {
	path = strings.Trim(strings.TrimSpace(path), "\"'")
	if path == "" {
		return false, "empty attachment path"
	}
	if !filepath.IsAbs(path) {
		return false, "attachment path must be absolute"
	}
	if !fileExists(path) {
		return false, "attachment file is missing"
	}
	if !isAllowedAfterSalesAttachmentPath(path) {
		return false, "can only open files saved by this app"
	}
	cmd := exec.Command("explorer.exe", path)
	if err := cmd.Start(); err != nil {
		return false, err.Error()
	}
	return true, "opened"
}

// TriggerManualCollect starts one asynchronous after-sales issue collection.
func (a *App) TriggerManualCollect(conversationID string) (bool, string) {
	result, err := a.postHelperJSON("/api/after-sales/collect", map[string]interface{}{"conversationId": conversationID})
	if err != nil {
		if result != nil {
			return helperResultOK(result)
		}
		return false, err.Error()
	}
	return helperResultOK(result)
}

// ImportAfterSalesHistory imports copied WeCom chat history and runs collection.
func (a *App) ImportAfterSalesHistory(req AfterSalesHistoryImportRequest) (bool, string) {
	result, err := a.postHelperJSON("/api/after-sales/import-history", req)
	if err != nil {
		if result != nil {
			return helperResultOK(result)
		}
		return false, err.Error()
	}
	return helperResultOK(result)
}

// PrepareWeComHistoryCopy activates WeCom and sends the copy shortcut.
// The frontend owns clipboard reads so the UI can show progress and timeouts.
func (a *App) PrepareWeComHistoryCopy() (bool, string) {
	return a.prepareWeComHistoryCopy()
}

// SyncCurrentWeComChatHistory is kept for older frontends. New UI should call
// PrepareWeComHistoryCopy, read clipboard text, then ImportAfterSalesHistory.
func (a *App) SyncCurrentWeComChatHistory(req AfterSalesHistoryImportRequest) (bool, string) {
	req.ConversationID = strings.TrimSpace(req.ConversationID)
	req.RoomName = strings.TrimSpace(req.RoomName)
	if req.ConversationID == "" || strings.EqualFold(req.ConversationID, "all") {
		return false, "please select a specific group before syncing history"
	}
	if req.RawText == "" {
		return false, "raw history text is empty"
	}
	result, err := a.postHelperJSON("/api/after-sales/import-history", req)
	if err != nil {
		if result != nil {
			return helperResultOK(result)
		}
		return false, err.Error()
	}
	return helperResultOK(result)
}

// SetAutoCollectTask persists the hourly collection switch.
func (a *App) SetAutoCollectTask(enabled bool) (bool, string) {
	result, err := a.postHelperJSON("/api/after-sales/auto-collect", map[string]interface{}{"enabled": enabled})
	if err != nil {
		return false, err.Error()
	}
	return helperResultOK(result)
}

// GetAfterSalesIssueStatus returns collection status.
func (a *App) GetAfterSalesIssueStatus() interface{} {
	result, err := a.getHelperJSON("/api/after-sales/status")
	if err != nil {
		return map[string]interface{}{"success": false, "message": err.Error()}
	}
	return result
}

// GetAfterSalesImageData returns a local after-sales image as a browser-safe data URL.
func (a *App) GetAfterSalesImageData(path string) (string, error) {
	path = strings.Trim(strings.TrimSpace(path), "\"'")
	if path == "" {
		return "", fmt.Errorf("image path is empty")
	}
	if !filepath.IsAbs(path) {
		path = filepath.Clean(path)
	}
	ext := strings.ToLower(filepath.Ext(path))
	switch ext {
	case ".jpg", ".jpeg", ".png", ".gif", ".bmp", ".webp":
	default:
		return "", fmt.Errorf("unsupported image type: %s", ext)
	}
	data, err := os.ReadFile(path)
	if err != nil {
		return "", err
	}
	if len(data) == 0 {
		return "", fmt.Errorf("image file is empty")
	}
	mimeType := mime.TypeByExtension(ext)
	if mimeType == "" {
		mimeType = http.DetectContentType(data)
	}
	if !strings.HasPrefix(mimeType, "image/") {
		return "", fmt.Errorf("not an image file")
	}
	return "data:" + mimeType + ";base64," + base64.StdEncoding.EncodeToString(data), nil
}

func (a *App) fetchAfterSalesIssues() ([]AfterSalesIssue, error) {
	result, err := a.getHelperJSON("/api/after-sales/issues")
	if err != nil {
		return nil, err
	}
	if ok, _ := result["success"].(bool); !ok {
		return nil, fmt.Errorf("%v", result["message"])
	}
	data, err := json.Marshal(result["data"])
	if err != nil {
		return nil, err
	}
	var issues []AfterSalesIssue
	if err := json.Unmarshal(data, &issues); err != nil {
		return nil, err
	}
	if issues == nil {
		issues = []AfterSalesIssue{}
	}
	return issues, nil
}

func (a *App) archivePendingAfterSalesIssues() (AfterSalesKnowledgeArchive, bool, error) {
	issues, err := a.fetchAfterSalesIssues()
	if err != nil {
		return AfterSalesKnowledgeArchive{}, false, err
	}
	manifest, err := readAfterSalesKnowledgeManifest()
	if err != nil {
		return AfterSalesKnowledgeArchive{}, false, err
	}
	pending := filterPendingAfterSalesArchiveIssues(issues, manifest)
	if len(pending) == 0 {
		return AfterSalesKnowledgeArchive{}, false, nil
	}
	sort.Slice(pending, func(i, j int) bool {
		return pending[i].CreatedAt > pending[j].CreatedAt
	})
	if err := os.MkdirAll(afterSalesKnowledgeDir(), 0755); err != nil {
		return AfterSalesKnowledgeArchive{}, false, err
	}
	now := time.Now().Local()
	path := nextAfterSalesKnowledgeExcelPath(now)
	if err := writeAfterSalesIssuesExcel(path, pending); err != nil {
		return AfterSalesKnowledgeArchive{}, false, err
	}
	archive := AfterSalesKnowledgeArchive{
		ID:          strings.TrimSuffix(filepath.Base(path), filepath.Ext(path)),
		FileName:    filepath.Base(path),
		Path:        path,
		CreatedAt:   now.Format(time.RFC3339),
		IssueCount:  len(pending),
		IssueIDs:    afterSalesIssueIDs(pending),
		DisplayTime: now.Format("2006-01-02 15:04"),
	}
	manifest.Archives = append(manifest.Archives, archive)
	sortAfterSalesKnowledgeArchives(manifest.Archives)
	if err := writeAfterSalesKnowledgeManifest(manifest); err != nil {
		return AfterSalesKnowledgeArchive{}, false, err
	}
	return archive, true, nil
}

func filterPendingAfterSalesArchiveIssues(issues []AfterSalesIssue, manifest afterSalesKnowledgeManifest) []AfterSalesIssue {
	archived := make(map[string]bool)
	for _, archive := range manifest.Archives {
		for _, id := range archive.IssueIDs {
			id = strings.TrimSpace(id)
			if id != "" {
				archived[id] = true
			}
		}
	}
	pending := make([]AfterSalesIssue, 0)
	for _, issue := range issues {
		if strings.TrimSpace(issue.ID) == "" || archived[issue.ID] {
			continue
		}
		pending = append(pending, issue)
	}
	return pending
}

func readAfterSalesKnowledgeManifest() (afterSalesKnowledgeManifest, error) {
	var manifest afterSalesKnowledgeManifest
	data, err := os.ReadFile(afterSalesKnowledgeManifestPath())
	if err != nil {
		if os.IsNotExist(err) {
			return manifest, nil
		}
		return manifest, err
	}
	if len(strings.TrimSpace(string(data))) == 0 {
		return manifest, nil
	}
	if err := json.Unmarshal(data, &manifest); err != nil {
		return manifest, err
	}
	for i := range manifest.Archives {
		if manifest.Archives[i].ID == "" {
			manifest.Archives[i].ID = strings.TrimSuffix(manifest.Archives[i].FileName, filepath.Ext(manifest.Archives[i].FileName))
		}
		if manifest.Archives[i].Path == "" && manifest.Archives[i].FileName != "" {
			manifest.Archives[i].Path = filepath.Join(afterSalesKnowledgeDir(), manifest.Archives[i].FileName)
		}
	}
	return manifest, nil
}

func writeAfterSalesKnowledgeManifest(manifest afterSalesKnowledgeManifest) error {
	if err := os.MkdirAll(afterSalesKnowledgeDir(), 0755); err != nil {
		return err
	}
	data, err := json.MarshalIndent(manifest, "", "  ")
	if err != nil {
		return err
	}
	tmp := afterSalesKnowledgeManifestPath() + ".tmp"
	if err := os.WriteFile(tmp, data, 0644); err != nil {
		return err
	}
	return os.Rename(tmp, afterSalesKnowledgeManifestPath())
}

func afterSalesKnowledgeDir() string {
	base, err := os.Executable()
	if err != nil {
		if wd, wdErr := os.Getwd(); wdErr == nil {
			base = wd
		}
	}
	if base != "" && filepath.Ext(base) != "" {
		base = filepath.Dir(base)
	}
	return filepath.Join(base, "config", "after_sales_knowledge")
}

func afterSalesKnowledgeManifestPath() string {
	return filepath.Join(afterSalesKnowledgeDir(), "manifest.json")
}

func nextAfterSalesKnowledgeExcelPath(now time.Time) string {
	baseName := fmt.Sprintf("after_sales_knowledge_%s", now.Format("2006-01-02_1504"))
	path := filepath.Join(afterSalesKnowledgeDir(), baseName+".xlsx")
	if !fileExists(path) {
		return path
	}
	secondName := fmt.Sprintf("after_sales_knowledge_%s", now.Format("2006-01-02_150405"))
	path = filepath.Join(afterSalesKnowledgeDir(), secondName+".xlsx")
	if !fileExists(path) {
		return path
	}
	for i := 2; ; i++ {
		path = filepath.Join(afterSalesKnowledgeDir(), fmt.Sprintf("%s_%02d.xlsx", secondName, i))
		if !fileExists(path) {
			return path
		}
	}
}

func afterSalesIssueIDs(issues []AfterSalesIssue) []string {
	ids := make([]string, 0, len(issues))
	for _, issue := range issues {
		if id := strings.TrimSpace(issue.ID); id != "" {
			ids = append(ids, id)
		}
	}
	return ids
}

func sortAfterSalesKnowledgeArchives(archives []AfterSalesKnowledgeArchive) {
	sort.Slice(archives, func(i, j int) bool {
		if archives[i].CreatedAt != archives[j].CreatedAt {
			return archives[i].CreatedAt > archives[j].CreatedAt
		}
		return archives[i].FileName > archives[j].FileName
	})
}

func fileExists(path string) bool {
	if strings.TrimSpace(path) == "" {
		return false
	}
	_, err := os.Stat(path)
	return err == nil
}

func isPathInside(path string, root string) bool {
	absPath, err := filepath.Abs(path)
	if err != nil {
		return false
	}
	absRoot, err := filepath.Abs(root)
	if err != nil {
		return false
	}
	rel, err := filepath.Rel(absRoot, absPath)
	if err != nil {
		return false
	}
	return rel == "." || (!strings.HasPrefix(rel, "..") && !filepath.IsAbs(rel))
}

func isAllowedAfterSalesAttachmentPath(path string) bool {
	roots := make([]string, 0, 6)
	if wd, err := os.Getwd(); err == nil && strings.TrimSpace(wd) != "" {
		roots = append(roots, wd, filepath.Join(wd, "temp"))
	}
	if exe, err := os.Executable(); err == nil && strings.TrimSpace(exe) != "" {
		exeDir := filepath.Dir(exe)
		roots = append(roots, exeDir, filepath.Join(exeDir, "temp"), filepath.Join(filepath.Dir(exeDir), "temp"))
	}
	if tmp := os.TempDir(); strings.TrimSpace(tmp) != "" {
		roots = append(roots, tmp)
	}
	cleaned := filepath.Clean(path)
	for _, root := range roots {
		if strings.TrimSpace(root) != "" && isPathInside(cleaned, root) {
			return true
		}
	}
	return false
}

func helperResultOK(result map[string]interface{}) (bool, string) {
	if ok, _ := result["success"].(bool); ok {
		if msg := strings.TrimSpace(fmt.Sprint(result["message"])); msg != "" && msg != "<nil>" {
			return true, msg
		}
		return true, "success"
	}
	msg := strings.TrimSpace(fmt.Sprint(result["message"]))
	if msg == "" || msg == "<nil>" {
		msg = "operation failed"
	}
	return false, msg
}

func writeAfterSalesIssuesExcel(path string, issues []AfterSalesIssue) error {
	file := excelize.NewFile()
	sheet := "AfterSalesIssues"
	defaultSheet := file.GetSheetName(0)
	if defaultSheet != sheet {
		if err := file.SetSheetName(defaultSheet, sheet); err != nil {
			return err
		}
	}
	headers := []string{"Created At", "问题来源账号", "Group", "Customer", "Issue Content", "Images", "Files", "File Content", "AI Suggestion", "Status", "Engineer", "Dispatch Status", "Notify Status"}
	for i, header := range headers {
		cell, _ := excelize.CoordinatesToCellName(i+1, 1)
		_ = file.SetCellValue(sheet, cell, header)
	}
	for row, issue := range issues {
		values := []interface{}{
			formatAfterSalesExcelTime(issue.CreatedAt),
			displayAfterSalesSourceAccount(issue),
			issue.RoomName,
			displayAfterSalesCustomerName(issue.CustomerName),
			issue.IssueContent,
			strings.Join(append(append([]string{}, issue.ImagePaths...), issue.ImageRefs...), "\n"),
			formatAfterSalesIssueFiles(issue.FileAttachments, false),
			formatAfterSalesIssueFiles(issue.FileAttachments, true),
			issue.AISuggestion,
			afterSalesStatusLabel(issue.Status),
			displayAfterSalesEngineerName(issue),
			afterSalesDispatchStatusLabel(issue.DispatchStatus),
			afterSalesNotifyStatusLabel(issue.NotifyStatus),
		}
		for col, value := range values {
			cell, _ := excelize.CoordinatesToCellName(col+1, row+2)
			_ = file.SetCellValue(sheet, cell, value)
		}
	}
	_ = file.SetColWidth(sheet, "A", "A", 18)
	_ = file.SetColWidth(sheet, "B", "D", 24)
	_ = file.SetColWidth(sheet, "E", "I", 42)
	_ = file.SetColWidth(sheet, "J", "M", 14)
	return file.SaveAs(path)
}

func formatAfterSalesIssueFiles(files []AfterSalesFileAttachment, includeContent bool) string {
	if len(files) == 0 {
		return ""
	}
	lines := make([]string, 0, len(files))
	for _, file := range files {
		name := strings.TrimSpace(file.Name)
		if name == "" {
			name = strings.TrimSpace(filepath.Base(file.Path))
		}
		if name == "" {
			name = strings.TrimSpace(file.Ref)
		}
		if name == "" {
			name = "attachment"
		}
		line := name
		if strings.TrimSpace(file.Path) != "" {
			line += " | " + strings.TrimSpace(file.Path)
		} else if strings.TrimSpace(file.Ref) != "" {
			line += " | " + strings.TrimSpace(file.Ref)
		}
		if strings.TrimSpace(file.ExtractStatus) != "" {
			line += " | " + strings.TrimSpace(file.ExtractStatus)
		}
		if includeContent && strings.TrimSpace(file.Content) != "" {
			line += "\n" + truncateAfterSalesExcelText(file.Content, 1200)
		}
		lines = append(lines, line)
	}
	return strings.Join(lines, "\n\n")
}

func truncateAfterSalesExcelText(text string, limit int) string {
	text = strings.TrimSpace(text)
	if limit <= 0 || len([]rune(text)) <= limit {
		return text
	}
	runes := []rune(text)
	return string(runes[:limit]) + "..."
}
func displayAfterSalesCustomerName(name string) string {
	name = strings.TrimSpace(name)
	if name == "" {
		return "unknown customer"
	}
	return name
}

func displayAfterSalesSourceAccount(issue AfterSalesIssue) string {
	parts := make([]string, 0, 3)
	if name := strings.TrimSpace(issue.SourceAccountName); name != "" {
		parts = append(parts, name)
	}
	if userID := strings.TrimSpace(issue.SourceAccountUserID); userID != "" && userID != strings.TrimSpace(issue.SourceAccountName) {
		parts = append(parts, userID)
	}
	if issue.SourceClientID != 0 {
		parts = append(parts, fmt.Sprintf("client %d", issue.SourceClientID))
	}
	if len(parts) == 0 {
		return "-"
	}
	return strings.Join(parts, " / ")
}

func formatAfterSalesExcelTime(value string) string {
	value = strings.TrimSpace(value)
	if value == "" {
		return ""
	}
	if t, err := time.Parse(time.RFC3339, value); err == nil {
		return t.Local().Format("2006-01-02 15:04")
	}
	return value
}

func afterSalesStatusLabel(status string) string {
	switch strings.ToLower(strings.TrimSpace(status)) {
	case "resolved":
		return "resolved"
	case "ignored":
		return "ignored"
	default:
		return "pending"
	}
}

func displayAfterSalesEngineerName(issue AfterSalesIssue) string {
	if strings.TrimSpace(issue.AssignedEngineerName) != "" {
		return strings.TrimSpace(issue.AssignedEngineerName)
	}
	return strings.TrimSpace(issue.AssignedEngineerID)
}

func afterSalesDispatchStatusLabel(status string) string {
	switch strings.ToLower(strings.TrimSpace(status)) {
	case "assigned":
		return "assigned"
	case "suggested":
		return "suggested"
	default:
		return "unassigned"
	}
}

func afterSalesNotifyStatusLabel(status string) string {
	switch strings.ToLower(strings.TrimSpace(status)) {
	case "sent":
		return "sent"
	case "failed":
		return "failed"
	default:
		return "not_sent"
	}
}